Bank Uses Enterprise A2019 for RPA Solution to Help Recover Outstanding Payments
Benefits
Prompt attention to portfolio case revisions
Fast updates from Colombian Credit Bureau
Challenge
A Colombian bank had an increase of late payments on loan portfolios because of the COVID-19 pandemic. The legal procedure for collections was very long and manual.
Solution
Using Enterprise A2019, the bank implemented RPA and was able to quickly receive and review updates from the Colombian Credit Bureau on payment execution and collections.
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