Automation Use Cases in IT.

IT Operations and Maintenance

  • Operations monitoring
  • Application and system installation, testing, verification
  • User-initiated applications and cloud provisioning
  • IT helpdesk tasks
  • Ticket handling
  • Systems testing, staging and bugs tracking
  • Vendor master file updates
  • Self-healing

End User Support

  • IT & user accounts setup
  • Automated ticket creation and remediation
  • Stale ticket closure
  • Asset request fulfilment
  • Employee personal data capture & entry
  • SLA compliance monitoring
  • Team productivity measurement
  • Application testing

Asset Tracking and Management

  • License management
  • Inventory tracking
  • Software audits
  • Compare licenses purchases to licenses contracted
  • Vendor onboarding and off-boarding
  • Asset utilization tracking and reporting
  • Report creation
  • Asset aging and retirement

Data Migration and Tracking

  • Data ingestion and extraction
  • Data migration and validation
  • Report creation and distribution
  • Data de-duplication
  • Data formatting
  • Data aggregation to create richer data set
  • Extracting structured and semi-structured data from documents
  • Data collection from the web


  • Event and threat logging and admin notification
  • Diagnostics
  • Fault remediation
  • Status reporting
  • Shut down unauthorized access
  • Identify and prevent zero day attacks
  • Filter out false positive threats
  • Security and data auditing
  • Anomaly detection

Compliance & Reporting

  • Aggregate data from multiple sources
  • Data cleansing and summarizing
  • Risk assessment, complaints management
  • Compliance report
  • Audit log
  • SOX, GDPR, CCPA, FISMA, HIPAA, PCI DSS, Basel III and many others

Turn IT into a transformation powerhouse by tackling the automation imperative head-on.

IT organizations continue to face enterprise-wide challenges to enabling workforce productivity and operational efficiency while decreasing operating costs. From employee experience to cybersecurity, intelligent automation is projected to lower IT operating costs by at least 30% – and IT is at the forefront of this evolution. Intelligent automation and generative AI give IT teams the power to work closely with business users to optimize for productivity, increase accuracy, and gather strategic insights to drive business transformation in every corner of the enterprise.

JBS saves $1M and gains 125K hours of productivity to date with intelligent automation.

Starting with just four processes, JBS worked with Automation Anywhere to scale automation initiatives, ultimately deploying more than 210 automations across the business. Today, the business saves 220 hours of employee time each week and $250K CAD every year in operating costs.

Customer Story

We have a KPI to save at least $1,000,000 per year…2020, 2021, and 2022 we have been able to hit that target.

Daniel Dinakaran,
IT Director of Software Development Service, JBS


Savings YoY


Intelligent automations


Hours (or 60 FTEs) saved


Citizen developers

Strengthen security, leverage generative AI, and create efficiencies with Intelligent Automation.

Drive change management

Drive change management

Connect automation and AI to where employees already engage to bypass lengthy onboarding.

Build fast with NLP

Build fast with NLP

Describe your goals in natural language and transform your ideas into automations with AI.

Analyze and organize

Analyze and organize

Collect and process data across multiple desktops to see the big picture and drive insights.

Identify inefficiencies

Identify inefficiencies

Pair AI with computer vision across your entire IT estate to uncover your highest opportunities for ROI.

Embed in any app

Embed in any app

Give your workforce seamless genAI-powered automations within any app and workflow.

Safeguard with governance

Safeguard with governance

Ensure automation is secure with user access controls and customizable compliance checks.

Revolutionize IT processes with automation and generative AI.

  • Employee experience
  • Cybersecurity and compliance
  • Data management
  • Asset tracking and management

From user account setup to the swift resolution of IT issues via automated ticket handling, intelligent automation and generative AI streamline and enhance the employee journey. Automate asset request fulfillment, securely capture employee personal data, and enable IT helpdesk with AI-driven insights and automated responses to deliver faster support.


Leverage automation and generative AI to help maintain unwavering compliance with industry regulations and ensure robust data security. Enable real-time threat detection and logging, enhance risk assessment precision, simplify compliance reporting, expedite unauthorized access shutdown, and ensure efficient security audits and data logging.


Embrace automation and generative AI to transform how you harness and leverage your data. Automate data ingestion and extraction across vast datasets, effortlessly, and power web data collection. Streamline creating and distributing reports and data aggregation to drive data-driven decision-making.


Driving efficiency and cost savings throughout the organization by applying automation and generative AI to asset tracking and management processes. Ensure error-free, compliant license management, simplify software audits, and streamline tracking software assets and utilization. Automate asset retirement to maximize the value of IT assets.

put innovation

Put innovation into action with the Automation Success Platform.

The automation imperative is here to stay, but IT stands to lead business transformation with automation and generative AI — the secret to scaling efficiencies and innovation.

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Automate the impossible with the Automation Success Platform

Empower and engage your IT team to accelerate business transformation and scale productivity with the most trusted automation solution.

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A CIO's Guide: Top 5 Considerations for AI in IT

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Efficient automation initiatives at Cargill result in $19 million in savings over 5 years.

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Read case study


Dell boosts hr productivity 85% with intelligent automation in workday

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Read case study
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