Top generative AI use cases in IT and beyond

AI streamlines IT and business tasks, automating contract reviews, security alerts, customer support, data cleansing, and sales personalization.

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Where can IT apply agentic automation?

Step off the ITOps hamster wheel. Free IT to take the lead with agentic process automation.

Agentic automation gives IT the break it deserves, dismantling legacy systems silos and cybersecurity woes. But don’t just think inside the IT box. The autonomous enterprise has IT at the helm—the headquarters for AI agents and everything they do.

IT operations and maintenance

IT operations and maintenance

  • Operations monitoring
  • Application and system installation, testing, verification
  • User-initiated applications and cloud provisioning
  • IT helpdesk tasks
  • Ticket handling
  • Systems testing, staging and bugs tracking
  • Vendor master file updates
  • Self-healing
End user support

End user support

  • IT and user accounts setup
  • Automated ticket creation and remediation
  • Stale ticket closure
  • Asset request fulfilment
  • Employee personal data capture and entry
  • SLA compliance monitoring
  • Team productivity measurement
  • Application testing
Asset tracking and management

Asset tracking and management

  • License management
  • Inventory tracking
  • Software audits
  • Compare licenses purchased to contracted
  • Vendor onboarding and off-boarding
  • Asset utilization tracking and reporting
  • Report creation
  • Asset aging and retirement
Data migration and tracking

Data migration and tracking

  • Data ingestion and extraction
  • Data migration and validation
  • Report creation and distribution
  • Data deduplication
  • Data formatting
  • Data aggregation to create richer data set
  • Extracting structured and semi-structured data from documents
  • Data collection from the web
Cybersecurity

Cybersecurity

  • Event and threat logging and admin notification
  • Diagnostics
  • Fault remediation
  • Status reporting
  • Shut down unauthorized access
  • Identify and prevent zero day attacks
  • Filter out false positive threats
  • Security and data auditing
  • Anomaly detection
Compliance & reporting

Compliance & reporting

  • Aggregate data from multiple sources
  • Data cleansing and summarizing
  • Risk assessment, complaints management
  • Compliance report
  • Audit log
  • SOX, GDPR, CCPA, FISMA, HIPAA, PCI DSS, Basel III and many others

JBS saves $1M and 125K hours with agentic automation

Led by IT, JBS’ CoE focused on scaling automation projects, ultimately deploying more than 210 agentic automations across the business.

$1M

savings YoY

125k

hours saved

30

citizen developers

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Tackle the AI imperative head-on

From employee experience to cybersecurity, workforce productivity and operational efficiency rest on the shoulders of IT. Turn IT into an transformation powerhouse with agentic process automation—and cut operating costs by 30% in IT alone.

The agentic automation revolution starts here

Erase app and data silos. Coordinate processes across hundreds of systems and teams. Automate with AI in any context, whether simple or complex, with full security and governance controls.

More security. Higher efficiency. See how much better IT can be.

Simplify managing change

Simplify managing change

Connect automation and AI to where employees already engage and bypass lengthy onboarding.

Automate at warp speed

Automate at warp speed

Describe goals in natural language and transform ideas into automations with AI.

Organize all your data

Organize all your data

Collect and process data while maintaining quality, security, and compliance.

Root out inefficiencies

Root out inefficiencies

Pair AI with computer vision across the entire IT estate to uncover your top opportunities for ROI.

Put AI to work

Put AI to work

Give employees access to agentic automations within any app or workflow.

Guard and govern

Guard and govern

Ensure automation is secure with user access controls and customizable compliance checks.

Helpdesk. Security threats. Unwieldy data sets. Done—what’s next?

It’s enough to ask, is there anything agentic process automation can’t do? Tackle any kind of IT task or process with simple-to-set-up, reliable-to-run AI agents that work in concert with advanced automation tools.

  • Employee experience
  • Cybersecurity and compliance
  • Data management
  • Asset tracking and management
Employee experience
Employee experience

From user account setup to resolving IT issues via automated ticket handling, agentic automation streamlines the employee journey.

  • Automate asset request fulfillment
  • Securely capture employee personal data
  • Automate IT helpdesk responses to deliver faster support
Cybersecurity and compliance
Cybersecurity and compliance

Simplify maintaining compliance. Increase risk assessment precision. Ensure robust data security.

  • Enable real-time threat detection and logging
  • Automate compliance reporting
  • Expedite unauthorized access shutdown
  • Ensure efficient security audits and data logging
Data management
Data management

Easily connect, manage, and analyze, any and all enterprise data. Fuel data-driven decision-making.

  • Ingest and extract data
  • Automate web data collection
  • Create and distribute reports
  • Aggregate data
Asset tracking and management
Asset tracking and management

Make efficiency and cost savings the status quo organization-wide by applying agentic automation to track and manage IT assets.

  • Ensure error-free, compliant license management
  • Simplify software audits
  • Track software assets and use
  • Automate IT asset retirement
All the struggles of ITOps? Obsolete.

All the struggles of ITOps? Obsolete.

The AI imperative is here to stay—and IT stands to lead the way. See what the autonomous enterprise looks like with agentic automation, the secret to scaling efficiencies and innovation.

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CIO's guide: Top 5 considerations for AI in IT

Get real-world learnings from IT leaders deploying AI in the enterprise.

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Harvesting the bounty of agentic automation

Efficient automation at Cargill delivers $19 million in savings over 5 years.

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Agentic automation for employee experience

Dell boosts HR productivity 85% with agentic automation in Workday

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