AUTOMATION ANYWHERE SUPPORT

The “Orange” support plan is included in your subscription and features 24/7/365 customer portal and phone support for Severity 1 issues as well as full, AI-enabled search access to our extensive knowledge base , community support forums, and documentation repositories.

The “Silver” plan, our next level premium support plan, offers global support across ten languages and five regionally aligned shifts, elevated SLAs, prioritized Level 4 engineering support, advanced support portal functionalities, consulting for minor upgrades and expansions, additional designated support users, and other support features as outlined below.

The “Orange” support plan is included in your subscription and features 24/7/365 customer portal and phone support for Severity 1 issues as well as full, AI-enabled search access to our extensive knowledge base, community support forums, and documentation repositories.

Note: These Support Plans apply to AAI direct customers only and are not applicable to reseller partners responsible for providing Level 1 and 2 support for their end customers.

The “Gold” plan, our top level plan for critical applications, offers premium support with the tightest SLAs, specialized remote and (when necessary) on-site support, consultation services, additional designated support users, and advanced customer portal features. This plan offers the most extensive benefits with global support across eight languages and five regionally-aligned shifts with an assigned technical account manager (TAM), who will be your technical advisor and support advocate. The designated TAM will liaise with our technical teams to provide both proactive and reactive support. You’ll get priority assistance from a designated premium support team for most of your cases. Included in the plan is access to our enterprise architects (EA) and field escalation engineers (FEE) for technical consultation and on-site engagements, as needed. In addition, we offer incident reports, annual infrastructure health-checks, risk assessments, and consulting for minor upgrades and expansions.

The “Orange” support plan is included in your subscription and features 24/7/365 customer portal and phone support for Severity 1 issues as well as full, AI-enabled search access to our extensive knowledge base, community support forums, and documentation repositories.

Note: These Support Plans apply to AAI direct customers only and are not applicable to reseller partners responsible for providing Level 1 and 2 support for their end customers.