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Featured
Named a 2025 Gartner® Magic Quadrant™ Leader for RPA.Recognized as a Leader for the Seventh Year in a Row Download report Download report
Reduce costs and scale IT support
Reduce ITSM license and IT support costs with Aisera. Using domain-specific AI agents, Aisera's next-gen ITSM auto-resolves requests and incidents in seconds by automating and orchestrating complex processes seamlessly in real time, on the fly.
Improve resolution times & service reliability
Enhance IT agent operations with proactive incident detection, and root cause analysis to reduce mean time to detect (MTTD) and mean time to repair (MTTR). This speeds up resolution times, reduces downtime empowering IT teams to stay ahead of disruptions.
Boost employee productivity with self-service
Empower employees with 24/7 self-service and proactive AI agents that eliminate repetitive tasks, meet SLAs, and reduce ticket volumes through case deflection and auto-resolution. Agent Assist ensures seamless support, freeing IT staff for strategic work.
Agentic AI meets ITSM and ITIL
- Knowledge Management
- Asset Management
- Release Management
- Problem Management
- Change Management
- Proactive Prediction
- Agent Assist
- Automate Repetitive Tasks
Knowledge Management
Suggest relevant articles to users proactively and automatically generate new knowledge from past resolutions, enabling seamless knowledge sharing across IT teams, accelerating issue resolution, and boosting productivity.
Asset Management
Automate asset discovery and tracking to keep hardware, software, and configurations up to date, identify anomalies, optimize lifecycles, and simplify maintenance and renewals to improve efficiency and reduce costs.
Release Management
Predict release impacts and dependencies, orchestrate deployment tasks automatically, and monitor post-release performance to accelerate resolution, reduce risk, and maintain smooth operations.
Problem Management
Track and address recurring issues to analyze root causes, implement fixes, and proactively prevent future disruptions, eliminating repetitive incidents and minimizing the impact of service outages.
Change Management
Identify potential changes from tickets and monitoring data continuously, assess risk using historical patterns and system dependencies, and optimize the change process through automated approvals, sequencing, and rollbacks, driving faster, safer deployments while minimizing business disruption.
Proactive Prediction & Major Incident Detection
Get ahead of outages and incidents with proactive detection & remediation. By analyzing incidents from your ticketing systems and telemetry data across your tech stack, Automation Anywhere’s Aisera Agentic AI for ITSM can predict outages up to 48 hours faster.
Agent Assist
Boost ticket deflection and agent productivity with Automation Anywhere’s Aisera Agent Assist. Embedded in systems like ServiceNow and Jira, Aisera's next-gen ITSM delivers personalized answers, summaries, and actions to cut MTTR.
Automate Repetitive Tasks
Go beyond answering questions to automating actions that auto-resolve requests, transforming self-service into fully autonomous experiences that get work done.
The City and County of Denver is the governmental body responsible for the administration of services, policies, and operations within the city of Denver, CO.
81%
Auto-resolution rate
79K
User hours saved
85%
Increased employee satisfaction
BDO Canada is one of Canada’s largest accounting firms, with accounting, taxation, financial advisory, and corporate recovery services.
84%
Auto-resolution rate
72%
Improved productivity
$1.9M
Projected cost savings
Big 5 Sporting Goods Corporation is a sporting goods retailer with 434 stores across the USA.
64%
Auto-resolution rate
24K
User hours saved
85%
Improved customer satisfaction
See Automation Anywhere’s Aisera AI Agents in action for your IT service management
Auto-generate runbooks for IT issues and resolution patterns
Auto-generate runbooks IT issues
Watch nowAuto-generated knowledge articles from resolved tickets
Auto-generated knowledge articles
Watch nowBuild and deploy AI agents using natural language using Aisera's Hyperflows
Build and deploy AI agents using natural language
Watch nowElevate experiences and exceed expectations. With agentic AI.
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