- Login
- Search
- Contact Us
-
Have a question? Our team is here to help guide you on your automation journey.
-
Explore support plans designed to match your business requirements.
-
How can we help you?
-
English
Close
- Resources
Featured
Named a 2025 Gartner® Magic Quadrant™ Leader for RPA.Recognized as a Leader for the Seventh Year in a Row Download report Download report
Reduce costs by automating IT processes
Drive efficiency with an AI service desk that automates routine tasks and repetitive workflows, allowing IT teams to handle more requests and focus on strategic initiatives.
Maximize employee productivity & efficiency
Empower employees with real-time self-service 24/7 and proactive responses. Agentic AI assists in decision-making to help employees navigate IT processes with ease.
Reduce MTTR with autonomous support
Resolve IT requests in seconds and reduce MTTR with Agent Assist. Surface articles, recommend next steps, and automate resolutions to boost efficiency.
Scale IT support to meet every demand with AI service desk
- Ticket & Service Management
- File Sharing
- Application Software Access
- Endpoint Services
- Security Management
- Networking Services
Ticket & Service Management
Provide 24/7 technical support with an AI service desk while effortlessly deflecting requests, auto-resolving tickets, and handling complex tasks.
File Sharing & User Lookups
Boost collaboration and efficiency by streamlining file sharing across different platforms.
Application Software Access & Management
Automatically provision and access software and apps with an AI service desk.
Endpoint & End User Services
Automate endpoint setup and troubleshooting, enforce compliance, and provide proactive device maintenance.
User Access & Security Management
Streamline password resets, MFA requests, compliance, training, and more without additional human intervention.
Networking Services
Enhance service reliability and reduce manual intervention by automating network configuration and troubleshooting.
NJ Transit is a state-owned public transportation system that serves the U.S. state of New Jersey and portions of the states of New York and Pennsylvania.
80%
Auto-resolution rate
60%
Improved agent productivity
<1min
Average resolution time
The City and County of Denver is the governmental body responsible for the administration of services, policies, and operations within the city of Denver, CO.
81%
Auto-resolution rate
79K
User hours saved
85%
Increased employee satisfaction
BDO Canada is one of Canada’s largest accounting firms, with accounting, taxation, financial advisory, and corporate recovery services.
84%
Auto-resolution rate
72%
Improved productivity
$1.9M
Projected cost savings
Big 5 Sporting Goods Corporation is a sporting goods retailer with 434 stores across the USA.
64%
Auto-resolution rate
24K
User hours saved
85%
Improved customer satisfaction
Frequently asked questions
What is the role of a service desk?
A service desk focuses on various ITSM activities critical for enabling high quality service delivery. Centralized and efficient, it streamlines operations and removes repetitive tasks, enabling standardized processes to meet customer needs effectively.
What is AI Service Management?
An Artificial Intelligence help desk or service desk utilizes Generative AI and automation into traditional IT Service Management (ITSM) processes to enhance the efficiency, effectiveness, and responsiveness of IT service delivery. This can be applied to various aspects of ITSM, including incident management, problem management, change management, service request fulfillment, and more.
What is the difference between helpdesk and service desk?
The key distinction between help desk and service desk is in their focus. The IT helpdesk caters to individual user queries and ticket resolution, while the IT service desk serves as a contact point for service requests, problem management and integrated business process support. Read the help desk vs service desk article to learn more.
What software is used for IT help desk?
Software platforms such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and others efficiently organize requests and inquiries as tickets for support agents. They streamline support processes using workflows and automation, enhancing overall efficiency.
See Automation Anywhere’s Aisera AI Agents in action for your IT service desk
Proactively detect and resolve issues within Slack conversations
Proactively issue detection in Slack
Watch nowAisera Assistant for user access requests
Aisera Assistant for access requests
Watch nowAutomatically create swarm channels in Slack for incidents
Swarm channel creation in Slack
Watch nowElevate experiences and exceed expectations. With agentic AI.
Book a Demo
Try
For Students & Developers
Start automating instantly with FREE access to full-featured automation with Cloud Community Edition.
