KeyBank | Automation Anywhere

Reinventing AML workflows with AI-powered precision.

The exceptional capabilities of automation plus generative AI technologies enabled KeyBank to optimize the suspicious activity referral workflow end-to-end. Referrals submitted via email or SharePoint were automatically parsed to extract and validate critical data points. The information was then analyzed for risk, with high-risk cases automatically escalated to the AML investigation team for immediate review and action.

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Customer Quote

By leveraging Automation Anywhere’s products to develop a next-gen AI-powered solution for AML investigations, we turned an extremely important, albeit manual, time-consuming workflow into a streamlined and intelligent process. This advancement not only enhanced our ability to detect and escalate suspicious activity more effectively but also reinforced our overall commitment to protecting the bank and our clients.

Mike Reynolds
Business Technology Executive, Service Digitization

Customer achievements.

Customer Achievements

105,000

manual touchpoints removed

Over 400

processes automated

Early risk

identification & compliance assurance

Stronger compliance, faster escalations, confident defenses.

Automating the suspicious activity referral process delivered significant risk mitigation and strengthened the bank’s compliance posture. By ensuring timely and consistent review of all reports, the AI-powered automation eliminated potential gaps across systems and streamlined escalation workflows. It also relieved employees from tedious, error-prone tasks, giving the bank greater confidence in its ability to protect both the business and its clients from evolving financial threats.

Scaling Intelligent Automation enterprise-wide.

KeyBank’s word for 2025 is ‘reinvent,’ reflecting its unwavering commitment to innovation and transformation. To embody this vision, the bank plans to explore Agentic AI to champion truly Intelligent Automation across the enterprise. This includes expanding proof-of-concept initiatives with generative AI and deploying even more cutting-edge monitoring and detection technologies.

Customer overview.

Formed in 1994, KeyBank is one of the nation's largest bank-based financial services companies with assets of approximately $189 billion. KeyBank offers a variety of investment products for consumer and commercial accounts. Committed to “meeting [clients] in the moment,” KeyBank is continually finding innovative ways to serve its customers.