The ongoing public health emergency has catalyzed fundamental digital transformation in healthcare at breakneck speed. AI-powered RPA enables healthcare organizations to respond, delivering efficiencies and cost savings while creating capacity to address the multitude of healthcare challenges and the need for rapid transformation across the care delivery value chain, from patient experience, to revenue cycle management, to claims processing, to analytics.

Automation as a force for good in healthcare

Read how NHS is leading the charge to help healthcare organizations worldwide expedite digital transformation post-COVID and how RPA allowed repurposing of valuable staff time. In this report you’ll find a detailed plan of action for Intelligent Automation that healthcare organizations can easily adapt to reimagine the workforce.

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Tap into the wellspring of benefits AI-powered RPA offers

Improve quality of care.

Bots can automate monitoring quality protocols against scores like AHRQ, HEDIS, and HCAHPS.

Reduce compliance risk.

Stay audit ready with bots to keep compliance-based records up to date with 100% accuracy.

Boost morale and productivity.

RPA relieves healthcare workers of repetitive digital tasks to engage in more productive, higher-value work, and focus on patient care.

Improve efficiency, accuracy, and productivity.

Automate healthcare processes and achieve greater throughput, 100% accuracy, and reduce critical errors and costs.

Better patient experience.

Improve patient experience by reducing busywork and making patient encounters, whether virtual or face-to-face, more seamless and successful.

Achieve interoperability.

Bots can securely extract data and safely communicate between any system, following complex privacy rules and process triggers.

R1 RCM transforms health system revenue cycle performance across settings of care

AI-powered RPA enables R1 RCM to adapt automated revenue cycle management to each unique healthcare organization’s systems and processes.

We selected Automation Anywhere’s RPA solution due to its ability to scale quickly and its bank-grade security and encryption which is critical in the healthcare industry.

– Sean Barrett, Vice President of Digital Transformation

50M+

tasks automated annually

425+

Digital Workers in production

75+

Systems in 200+ locations connected

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The unified platform to automate healthcare processes end to end

Discover

Apply deep, accurate process detail to accelerate automation across administrative and clinical operations from policy issuance to patient flow. FortressIQ

Digitize

Extract, organize, and validate unstructured data to accelerate revenue cycle management, claims processing, and everything in between. IQ Bot

Automate

Put flexible intelligent automation tools to work to adapt to change, transform healthcare operations, and revitalize clinician experience. RPA Workspace

Learn

Monitor and improve healthcare digital transformation efforts with complete, real-time analytics at the bot, process and organization levels. Bot Insight

Scale

Simplify automating complex processes for healthcare payers and providers with pre-built automations and plug-and-play integrations. Bot Store

Apply RPA across the spectrum of health services from patient care to medicare

By automating operational processes with RPA, both healthcare providers and payers—and every healthcare organization in between—not only realize the core benefits of RPA, like cost and error reduction, they create much-needed bandwidth to tackle healthcare transformation objectives.

What can RPA do to transform healthcare payer operations?

AI-powered RPA can alleviate many of the pressures health insurers face by removing roadblocks in everyday processes and by providing more complete data.

Automate claims processing
Automate prior authorization requests for faster resolution
Speed up enrollment with automated workflows
Increase call center productivity to support faster member solutions, higher throughput, and automated follow-up
Use bots to integrate disparate systems
Get bot-driven process-level insights and business analytics dashboards in real time

How can RPA support healthcare providers?

Healthcare organizations are applying AI-powered RPA to support overstretched staff and operations while at the same time move the needle on digital transformation.

Automate medical billing, denials management, and other time-intensive revenue cycle activities
Track vast amounts of data with bots doing the data legwork
Enable population health analytics on patient records with secure RPA bots
Maintain compliance and audit readiness with highly granular automated recordkeeping and tracking
Use Digital Workers for 24/7 remote monitoring in telemedicine
Ease administrative burden by using RPA to handle time-consuming tasks non-stop and error-free

Let RPA bots provide critical care for essential healthcare operations

Claims Processing

Digital Workers can automate the intake, evaluation, and handling of incoming claims from providers to seamlessly extract required data, identify exceptions, and process invoices through to payment.

Revenue cycle management

AI-enabled RPA bots can improve processes across revenue cycle functions such as new patient appointment requests, claim denials, and billing to extract data from documents, process data, and transfer data to other systems and formats with up to 100% accuracy.

Contact centers

Attended automation can help contact center agents rapidly retrieve patient or member data, and can trigger RPA bots to execute requests, enabling full focus on the patient interaction, faster issue resolution, and appropriate follow-up.

Inventory management

Create a Digital Workforce to download, update and communicate inventory levels, providing constant visibility, eliminating reporting errors, and ensuring optimal levels of critical medical supplies.