The ongoing public health emergency has catalyzed fundamental digital transformation in healthcare at breakneck speed. AI-powered RPA enables healthcare organizations to respond, delivering efficiencies and cost savings while creating capacity to address the multitude of healthcare challenges and the need for rapid transformation across the care delivery value chain, from patient experience, to revenue cycle management, to claims processing, to analytics.
Tap into the wellspring of benefits AI-powered RPA offers
Improve quality of care.
Bots can automate monitoring quality protocols against scores like AHRQ, HEDIS, and HCAHPS.
Reduce compliance risk.
Stay audit ready with bots to keep compliance-based records up to date with 100% accuracy.
Boost morale and productivity.
RPA relieves healthcare workers of repetitive digital tasks to engage in more productive, higher-value work, and focus on patient care.
Improve efficiency, accuracy, and productivity.
Automate healthcare processes and achieve greater throughput, 100% accuracy, and reduce critical errors and costs.
Better patient experience.
Improve patient experience by reducing busywork and making patient encounters, whether virtual or face-to-face, more seamless and successful.
Achieve interoperability.
Bots can securely extract data and safely communicate between any system, following complex privacy rules and process triggers.
R1 RCM transforms health system revenue cycle performance across settings of care
AI-powered RPA enables R1 RCM to adapt automated revenue cycle management to each unique healthcare organization’s systems and processes.
We selected Automation Anywhere’s RPA solution due to its ability to scale quickly and its bank-grade security and encryption which is critical in the healthcare industry.
– Sean Barrett, Vice President of Digital Transformation 
50M+
tasks automated annually
425+
Digital Workers in production
75+
Systems in 200+ locations connected
Apply RPA across the spectrum of health services from patient care to medicare
By automating operational processes with RPA, both healthcare providers and payers—and every healthcare organization in between—not only realize the core benefits of RPA, like cost and error reduction, they create much-needed bandwidth to tackle healthcare transformation objectives.
What can RPA do to transform healthcare payer operations?
AI-powered RPA can alleviate many of the pressures health insurers face by removing roadblocks in everyday processes and by providing more complete data.
- Automate claims processing
- Automate prior authorization requests for faster resolution
- Speed up enrollment with automated workflows
- Increase call center productivity to support faster member solutions, higher throughput, and automated follow-up
- Use bots to integrate disparate systems
- Get bot-driven process-level insights and business analytics dashboards in real time
How can RPA support healthcare providers?
Healthcare organizations are applying AI-powered RPA to support overstretched staff and operations while at the same time move the needle on digital transformation.
- Automate medical billing, denials management, and other time-intensive revenue cycle activities
- Track vast amounts of data with bots doing the data legwork
- Enable population health analytics on patient records with secure RPA bots
- Maintain compliance and audit readiness with highly granular automated recordkeeping and tracking
- Use Digital Workers for 24/7 remote monitoring in telemedicine
- Ease administrative burden by using RPA to handle time-consuming tasks non-stop and error-free
Let RPA bots provide critical care for essential healthcare operations
Claims Processing
Digital Workers can automate the intake, evaluation, and handling of incoming claims from providers to seamlessly extract required data, identify exceptions, and process invoices through to payment.
Revenue cycle management
AI-enabled RPA bots can improve processes across revenue cycle functions such as new patient appointment requests, claim denials, and billing to extract data from documents, process data, and transfer data to other systems and formats with up to 100% accuracy.
Contact centers
Attended automation can help contact center agents rapidly retrieve patient or member data, and can trigger RPA bots to execute requests, enabling full focus on the patient interaction, faster issue resolution, and appropriate follow-up.
Inventory management
Create a Digital Workforce to download, update and communicate inventory levels, providing constant visibility, eliminating reporting errors, and ensuring optimal levels of critical medical supplies.
Future-proof your RPA strategy with what's working now and where to go next
Explore the Automation Anywhere
Now & Next: State of RPA report to learn more.
Resources to bolster the health of your automation journey
WEBINAR
Learn how bots have made a difference to patient outcomes at UK NHS Trust, Northampton General Hospital.
REPORT
What should healthcare payers automate first? Find out where to apply RPA with the Everest Group Enterprise Value Chain Approach (EVCA).
