RPA+AI automates data-intensive operations to ignite digital transformation in Banking and Financial Services
Intelligent automation enables banks and financial services companies to transform manual, data-intensive, operations while meeting stringent and constantly changing regulatory requirements.
Reduce cost. Improve productivity and reduce labor expenses by automating manual and data-intensive processes
Rapid ROI. Deploy Robotic Process Automation within 3 months and realize immediate return on investment
Strengthen compliance. Seamlessly access customer data to improve KYC/AML analysis, automate ongoing transaction monitoring, and track regulatory changes
Improve customer service. Get real-time access to customer information, accelerate customer request resolution, and identify additional product/service needs
Streamline operations & reduce risk. Simplify and automate manual processes, eliminate processing errors, and reduce operational risk
Increase resource capacity. Deploy Digital Workers to augment employees and provide additional capacity to manage peak processing volumes
Centralized RPA deployment enabled Santander to rapidly automate front- and back-office processes, resulting in accelerated service to customers
Automation allows employees time to focus on work that brings the customer value, work that makes a difference to them.
– Nina Møller, Process Owner, Backoffice
Hours saved in customer service delivery
Delays for customer account changes
Saved on systems migration
Bots in production
Use RPA and IQ Bot to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, and develop an accurate client risk profile, support fraud identification, and conduct ongoing account monitoring.
Automate new account setup activities and streamline data collection from internal and external systems for Customer Due Diligence, distribute welcome packets, and update CRM systems with new customer data.
Apply intelligent automation to extract and index documents, order third-party reports (credit, appraisal, title, flood certification), validate loan data, and streamline loan underwriting.
Enable CSRs with RPA attended automation to access and aggregate data across multiple systems, handle change requests, cross-sell financial products, and interact with underwriters/supervisors in real time.
Bancolombia increases customer service efficiency by 50% with intelligent automation
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Get a personalized demo of the world’s most-deployed RPA platform. Consult with our team of RPA experts on your specific automation needs. During your live demo, ask all your RPA software and intelligent automation questions and we can help you accelerate your RPA journey.