RPA for Financial Services
Reduce costs. Strengthen compliance.
Fuel digital transformation in financial services.
Improve customer service. Reduce risk. Strengthen compliance. But wait, there’s more.
Improve productivity and reduce labor expenses by automating manual and data-intensive processes
Deploy Robotic Process Automation within 3 months and realize immediate return on investment
Seamlessly access customer data to improve KYC/AML analysis, automate ongoing transaction monitoring, and track regulatory changes
Improve customer service.
Get real-time access to customer information, accelerate customer request resolution, and identify additional product/service needs
Streamline operations & reduce risk.
Simplify and automate manual processes, eliminate processing errors, and reduce operational risk
Automation saved Santander 30,000+ hours in customer service delivery time last year
Centralized RPA deployment enabled Santander to rapidly automate front- and back-office processes, resulting in accelerated service to customers
Automation allows employees time to focus on work that brings the customer value, work that makes a difference to them.
– Nina Møller, Process Owner, Backoffice
Hours saved in customer service delivery
Delays for customer account changes
Saved on systems migration
Bots in production
Take the most direct route to automation success in banking and financial services
Easily manage large, complex, and cross-functional automation programs with the unified, intelligent Automation Success Platform.
Apply deep, accurate, and actionable details on every process
- Identify automation opportunities at scale
- Understand operational misses caused by errors
- Root out process inaccuracies and inconsistencies
Extract, organize, and validate information from unstructured data
- Accelerate application processing
- Support KYC (Know Your Customer) and fraud detection
- Expedite account opening and closing
Put flexible intelligent automation tools to work on any business process
- Elevate the entire client life-cycle management process
- Ensure timely submissions of regulatory reporting
- Improve productivity and process execution
Improve with complete, real-time analytics at the bot, process and business levels
- Monitor the results of existing digital transformation efforts
- Ensure policy and procedural compliance
- Strengthen controls such as BSA / AML / KYC
Expand automation with ready-to-deploy RPA bots and Digital workers
- Shorten time to value with pre-built automations and plug-and-play integrations
- Simplify automating complex financial services and banking processes
Think of RPA bots as your data logistics team
Use RPA and IQ Bot to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, and develop an accurate client risk profile, support fraud identification, and conduct ongoing account monitoring.
Automate new account setup activities and streamline data collection from internal and external systems for Customer Due Diligence, distribute welcome packets, and update CRM systems with new customer data.
Apply intelligent automation to extract and index documents, order third-party reports (credit, appraisal, title, flood certification), validate loan data, and streamline loan underwriting.
Enable CSRs with RPA attended automation to access and aggregate data across multiple systems, handle change requests, cross-sell financial products, and interact with underwriters/supervisors in real time.
See what RPA can do for financial services & banking
Bancolombia increases customer service efficiency by 50% with intelligent automation
Learn why RPA is transforming the way everyone at ANZ thinks and operates on a daily basis
Keybank leapfrogs past large volumes of work and brand new processes arising from COVID-19
Explore resources for financial services & banking
RPA in Financial Services:
4 Steps to Success
Get insight from the experts on transforming Financial Services with RPA+AI
Capture the surging mortgage demand with intelligent automation
FROM THE BLOG
5 Core Finance Functions You Should be Automating