Intelligent automation delivers operational efficiency, regulatory compliance, and better customer experiences
Intelligent automation enables banks and financial services companies to transform manual, data-intensive operations while meeting stringent and constantly changing regulatory requirements.
Improve customer service. Reduce risk. Strengthen compliance. But wait, there’s more.
Improve productivity and reduce labor expenses by automating manual and data-intensive processes.
Deploy Robotic Process Automation within 3 months and realize immediate return on investment.
Seamlessly access customer data to improve KYC/AML analysis, automate ongoing transaction monitoring, and track regulatory changes.
Improve customer service.
Get real-time access to customer information, accelerate customer request resolution, and identify additional product/service needs.
Streamline operations & reduce risk.
Simplify and automate manual processes, eliminate processing errors, and reduce operational risk.
Increase resource capacity.
Deploy Digital Workers to augment employees and provide additional capacity to manage peak processing volumes.
Automation saved Santander 30,000+ hours in customer service delivery time last year
Centralized RPA deployment enabled Santander to rapidly automate front- and back-office processes, resulting in accelerated service to customers
Automation allows employees time to focus on work that brings the customer value, work that makes a difference to them.
Nina Møller Process Owner, Backoffice Process Owner
30,000+Hours saved in customer service delivery
0Delays for customer account changes
$2MSaved on systems migration
150Bots in production
Think of RPA bots as your data logistics team
Use RPA and IQ Bot to ensure compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, and develop an accurate client risk profile, support fraud identification, and conduct ongoing account monitoring.
Automate new account setup activities and streamline data collection from internal and external systems for Customer Due Diligence, distribute welcome packets, and update CRM systems with new customer data.
Apply intelligent automation to extract and index documents, order third-party reports (credit, appraisal, title, flood certification), validate loan data, and streamline loan underwriting.
Enable CSRs with RPA attended automation to access and aggregate data across multiple systems, handle change requests, cross-sell financial products, and interact with underwriters/supervisors in real time.
Automate complex and data-intensive processes end to end
See how intelligent automation helps financial services keep up with customer expectations and increase operational flexibility.
Take the most direct route to automation success in banking and financial services
Easily manage large, complex, and cross-functional automation programs with the unified, intelligent Automation Success Platform.
Apply deep, accurate, and actionable details on every process to identify automation opportunities at scale, understand operational misses caused by errors, and root out process inaccuracies and inconsistencies.FortressIQ
Extract, organize, and validate information from unstructured data to accelerate application processing, support KYC (Know Your Customer) and fraud detection, and expedite account opening and closing.IQ Bot
Put flexible intelligent automation tools to work on any business process to elevate the entire client life-cycle management process, ensure timely submissions of regulatory reporting, and improve productivity and process execution.RPA Workspace
Improve with complete, real-time analytics at the bot, process and business levels to monitor the results of existing digital transformation efforts, ensure policy and procedural compliance, and strengthen controls such as BSA / AML / KYC.Bot Insight
Expand automation with ready-to-deploy RPA bots and Digital Workers. Shorten time to value and simplify automating complex financial services and banking processes with pre-built automations and plug-and-play integrations.Bot Store
Explore resources for financial services & banking
How automation improves banking
Nearly half of banking professionals believe the top advantage of automation is improving service quality and accuracy. Many traditional banking processes are conducted manually, which can slow down responses and lead to errors. Automation can streamline and accelerate those processes and eliminate errors.
Get expert insights on transforming Financial Services with RPA+AI
Banks are deploying a Digital Workforce to manage customer requests for loan refinancing and forbearance. Learn how to scale and transform with the latest Intelligent Automation (RPA +AI).
Strategies to Kickstart process improvements in Banking
Successful banking process improvement requires placing equal importance on internal and external forces. Transformation efforts require comprehensive data and insights into how your bank operates.
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ANZ adopts a culture of automation
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Keybank leapfrogs past large volumes of work and brand new processes arising from COVID-19