What is Intelligent Automation?

Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies which together empower rapid end-to-end business process automation and accelerate digital transformation.

To extend the horizons of business process automation by an order of magnitude, Intelligent Automation combines the task execution of RPA with the machine learning and analysis capabilities of automatic process discovery and process analytics as well as cognitive technologies, like computer vision, Natural Language Processing, and fuzzy logic.

Intelligent Automation

Intelligent Automation spans the entire automation journey—discovery, automation, optimization—automating any front- or back-office business process, and orchestrating work across combined human-bot teams.

How does Intelligent Automation work?

Intelligent Automation works by harnessing and integrating cognitive technologies with RPA

Intelligent Automation

Intelligent Automation

Process Discovery

Process Discovery

Disaster-ready business systems and more flexible capacity rely on digital technologies, like robotic process automation (RPA).



Reaching—and being reachable by—customers. Extending customer support through new channels and tools, like attended chatbots.

Analytics and Insights

Analytics and Insights

Increasing business operational “hygiene” by scrubbing existing processes and systems for redundancies, conflicts, and value leaks, with tools like process discovery.

What are the benefits of Intelligent Automation?

AI + RPA makes automating incredibly complex business tasks a reality

Augmenting RPA with AI technologies expands the possibilities of business process automation to include nearly any scenario—cognitive bots can reason and make decisions, learning on the job to become valuable resources in your human-digital workforce.

But the transformative potential of intelligent automation is that it creates the opportunity to reimagine how businesses operate by seamlessly integrating technology, work processes, and people.

Automate any business process, end-to-end Automate any business process, end-to-end

Save time and money by reducing human interaction, increasing processing speed, and regularizing outputs.

Reduce operational obstacles Reduce operational obstacles

RPA + AI can navigate legacy systems and other functional barriers and connect front-office and back-office operations.

Organize and process complex data Organize and process complex data

Intelligent automation tools capture, store, manipulate, and retrieve records from unstructured sources, ensuring processes run successfully.

Near-infinite scalability Eliminate Errors and Exceptions

Digital Workers improve efficiency and accuracy of both routine tasks and complex procedures. Over time, intelligent bots continue to decrease exceptions by self-learning how to handle them on their own.

Enhanced security Strengthen Cybersecurity

Implement checks and balances to analyze networks and data structures, assess threats, and address potential security weaknesses before they can be exploited.

Ensure Compliance Ensure Compliance

Intelligent automation enables guaranteed adherence to requirements established by regulatory statutes, industry standards, and best practices.

Enhance Customer Experience Enhance Customer Experience

Improve customer satisfaction by delivering faster response times, greater accuracy, and more consistent results.

Liberate Employees Liberate Employees

With intelligent Digital Workers handling more complex tasks and complete processes, employees can focus on objectives that use their unique human skills.

Getting started with Intelligent Automation

Select the right RPA + AI platform for your intelligent automation journeys

Making the claim to automate any business process, end to end, implies an impossibly broad range of AI capabilities coupled with deep RPA functionality. How can a single platform offer every necessary tool? The key is natively integrating core cognitive technologies while at the same time being any-AI compatible.

Automation Anywhere is designed for simple and easy AI platform combining on top of the industry’s most advanced intelligent automation platform with built-in cognitive technologies. Then see and analyze all of the data and outputs in one comprehensive dashboard.

Empower data scientists and developers to create tailored AI-powered tools for business users using any AI platforms of choice such as Google translate, Microsoft intent analysis, and IBM Watson sentiment analysis. At the same time, all Automation Anywhere Enterprise users can automate unstructured data processes using AI technologies like Computer Vision, Natural Language Processing (NLP), fuzzy logic, and machine learning (ML) without calling in data scientists or highly trained specialists.

Where can Intelligent Automation make an impact?

Insurance Telecom TELECOM
Banking Banking Banking
Healthcare Healthcare Healthcare
Manufacturing technology TECHNOLOGY
Public Sector public-sector Public Sector
Life Sciences Life Sciences Life Sciences

The top 7 out of 10 telecom companies automate with Automation Anywhere


Streamline operations and improve margins by automating
new service provisioning report automation updating user info prioritizing and assigning claims adjudication process audit management enrollment and eligibility

Telecom Services


20,000+ Hours saved in customer service delivery

The top 7 out of 10 banking companies automate with Automation Anywhere


Define a new era in financial services by automating
customer onboarding mortgage & loan origination customer service regulatory compliance new application processing data migration credit decisioning

Customers achieving amazing results with RPA


$2M Saved on systems migration

The top 8 out of 10 healthcare companies automate with Automation Anywhere


Enhance patient experience and increase compliance by automating
patient preauthorization claims processing medical record and data management operational analytics

Customers achieving amazing results with RPA


24/7 monitoring of oxygen levels without human intervention

The top 6 out of 10 technology companies automate with Automation Anywhere


Drive digital transformation and lower cost of ownership by automating
repetitive front-office tasks labor-intensive back office processes modern and legacy applications

Customers achieving amazing results with RPA


5x increase in data processing

The top 9 out of 10 public sector companies automate with Automation Anywhere

Public Sector

Drive connectivity and performance by automating
procurement financial processes human resources mission processes

Customers achieving amazing results with RPA

University of Melbourne

10,000 hours saved

The top 8 out of 10 life science companies automate with Automation Anywhere

Life Sciences

Fuel innovation and operational agility by automating
supply chain management back-office productivity clinical trial data handling pharmacovigilance (PV) and complaint handling product safety issue tracking regulatory compliance lifecycle management

Customers achieving amazing results with RPA


$1.75 Million Saved with Automation

How do I put automation into action?

Automation Anywhere offers the most intuitive RPA solutions that anyone can use with ease. Enterprise-grade technology with the intuitive experience of a consumer application. Our RPA+AI platform of products has automated business processes for some of the biggest brands in the world.

Automation 360

The world’s only
cloud-native, AI-powered, web-based platform for end-to-end automation

Discovery Bot

Fast track automation with automatic process discovery

Discovery Bot

IQ Bot

Transform unstructured and hidden data with AI that can learn on its own

IQ Bot

RPA Workspace

End-to-end RPA+AI platform for automating any business process

RPA Workspace

Bot Insight

Real-time RPA analytics delivered at the bot, process and business levels

Bot Insight


Scale automation across the workforce providing easy access to RPA


Bot Store

Get field-tested bots and Digital Workers ready to deploy right now

Bot Store




For Bancolombia, intelligent automation has allowed them to improve their front and back office capabilities.

Learn More
Process Automation Journey

Process Automation Journey

Intelligent Automation: The Next Step in Digital Transformation

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Business Leaders

Business Leaders

An Executive Guide to Intelligent Automation

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