What is digital transformation?

Digital transformation is the process of applying digital technologies to reinvent how and why work gets done to create and deliver new value.

 

But the definition of digital transformation is only a starting point—in practice, digital transformation represents a unique journey for each organization, and its path will be defined in large part by workforce culture and resilience to adapt and experiment.

What does digital really mean?

It’s a digital world—but what do all the digital business terms mean? Digitization, digitalization and digital transformation are common terms that get used interchangeably by mistake.

Digitization

Digitization

...means moving data from analog to digital. Typically, it means going from paper to computer.

Digitalization

Digitalization

...means making use of digitized information to increase efficiency and effectiveness. Think of time saved by being able to search digitized information and use that data more effectively because it is categorized and easily accessible.

Digital transformation

Digital transformation

...means remodeling business to make the most of this digital reality. On the digital playing field, every aspect of business—from products, services, and profit models, to the customer experience and value propositions—is fair game for reinvention. In other words, digital transformation isn’t about the data, it’s about business strategy.

Why is digital transformation a top priority?

Overnight, enterprises discovered their level of “digital fitness” and realized the only way forward is through digital transformation.

Immediate urgency

Immediate urgency

Business continuity

Business continuity

Disaster-ready business systems and more flexible capacity rely on digital technologies, like Robotic Process Automation (RPA).

Customer service

Customer service

Reaching—and being reachable by—customers. Extending customer support through new channels and tools, like attended chatbots.

Cost containment

Cost containment

Increasing business operational “hygiene” by scrubbing existing processes and systems for redundancies, conflicts, and value leaks, with tools like process discovery.

Future proofing

Future proofing

Value creation

Value creation

Increasing workforce productivity to focus resources on developing new products/services and business models, built on and designed for a digital context.

Customer experience

Customer experience

Enabling constant evolution from sales and marketing through to customer service in response to the dynamic customer journey.

Business resilience

Business resilience

Building an adaptive organization with fluid business infrastructure to respond to and accelerate change.

Get ahead with the first steps of digital transformation

1

Defining

2

Making space

3

Getting digital

Get ahead with the first steps of digital transformation

Defining Direction

Before starting any digital transformation initiatives, establish clear strategic goals. This begins with understanding the business needs and drivers of change. Transformation is not a predetermined path or destination—nor a specific technology or solution—so your drivers and strategic goals are the forces that will align and empower your transformative efforts.

  • Understand business needs
  • Define drivers of change
  • Establish strategic goals

1
Making space for change

Transformation relies on people. Becoming an adaptable organization starts with your current state. What are the mindsets of both leadership and your workforce? What data, tools, and processes are the norm? Digital transformation will flourish where teams are enabled with the tools and skills needed to support—and create—change.

  • Start with people
  • Recognize current state
  • Enable with tools and skills

2
Getting digital

No matter your specific digital transformation strategy or goals, how you operate needs the right technology and data for today as well as tomorrow. Build digital muscle by applying accessible technologies, such as digital assistants, to existing work and processes. Focus on eliminating digital silos and empowering teams to use data in new ways, in particular to improve customer experience.

  • Apply accessible technologies
  • Eliminate digital silos
  • Focus on the customer experience

1

Where can digital transformation make an impact?

Insurance Insurance

Insurance

Banking Banking

Banking

Healthcare Healthcare

Healthcare

Manufacturing Manufacturing

Manufacturing

Public Sector Insurance

Public Sector

Life Sciences Life Sciences

Life Sciences

Insurance

Reduce costs and improve customer experience by automating
claims processing and administration report automation updating user info prioritizing and assigning claims adjudication process audit management enrollment and eligibility

Customers achieving amazing results with RPA

EXL

60% decrease in processing time

Banking

Define a new era in financial services by automating
customer onboarding mortgage & loan origination customer service regulatory compliance new application processing data migration credit decisioning

Customers achieving amazing results with RPA

Santander

$2M Saved on systems migration

Healthcare

Enhance patient experience and increase compliance by automating
patient preauthorization claims processing medical record and data management operational analytics

Customers achieving amazing results with RPA

NHS

24/7 monitoring of oxygen levels without human intervention

Manufacturing

Tackle your toughest processes by automating
ERP processes transportation management purchase order processing inventory management regulatory compliance freight costing invoice verification receipt confirmation

Customers achieving amazing results with RPA

Vale

$12M+ cost savings

Public Sector

Drive connectivity and performance by automating
procurement financial processes human resources mission processes

Customers achieving amazing results with RPA

University of Melbourne

10K hours saved

Life Sciences

Fuel innovation and operational agility by automating
supply chain management back-office productivity clinical trial data handling pharmacovigilance (PV) and complaint handling product safety issue tracking regulatory compliance lifecycle management

Customers achieving amazing results with RPA

Lilly

$1.75 Million Saved with Automation

How does automation drive digital transformation?

One of the biggest hurdles to digital transformation is the burden of existing business processes that consume resources and leave zero time for strategy and innovation.

Technologies such as Robotic Process Automation (RPA) and intelligent automation (IA) in the cloud make quick work of automating existing business processes to free up resources and deliver a new level of process and business intelligence, that itself provides a foundation for digital transformation initiatives to build from.

Intelligent automation

Lilly

Process Discovery

Apply AI to automatically uncover processes and create bots. Process discovery can increase the pace of automation by 5X.

Lilly

Intelligent Document Processing

Harness cognitive technologies to create flexible automations to find and work with data from any information source.

Lilly

Robotic Process Automation

Deploy software bots with advanced digital skills to execute any structured business process error-free, non-stop.

Lilly

Real-time Analytics

Get insights from bots with embedded analytics that return not only process data but everything the bot sees along the way.

Free capacity by eliminating the burden of existing processes

Harness the potential of digital technologies across the business by connecting disparate systems and applications

Surface and analyze data from systems and processes

Galvanize workforce resilience by transforming the human work experience

Setting the stage for deeper transformation of business

How do I put automation into action?

Automation 360

The world’s only cloud-native, AI-powered, web-based platform for end-to-end automation

Discovery Bot

Fast-track automation with AI that uncovers processes and creates bots

Learn More Discovery Bot

IQ Bot

Transform unstructured and hidden data with AI that can learn on its own

Learn More IQ Bot

RPA Workspace

Automate, innovate, and transform every repetitive digital task and process

Learn More RPA Workspace

Bot Insight

Real-time RPA analytics delivered at the bot, process and business levels

Learn More Bot Insight

Automation Anywhere Robotic Interface (AARI)

Scale automation across the workforce providing easy access to RPA

Future state:
Hyperautomation and the dynamic digital enterprise

structural data

Future state:
Hyperautomation and the dynamic digital enterprise

Further along the digital transformation continuum, hyperautomation supports the ongoing evolution of business.

 

Hyperautomation refers to self-perpetuating automation of business processes by intelligently uncovering and automating previously inaccessible data and processes—with the additional benefit of creating a digital twin of the organization (DTO), revealing unseen interactions between processes, functions, and key performance indicators.

Learn more about hyperautomation

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