Hyperautomation is end-to-end automation accomplished by harnessing the power of multiple technologies
What is Hyperautomation?
It’s the extension of legacy business process automation beyond the confines of individual processes. By marrying AI tools with RPA, hyperautomation enables automation for virtually any repetitive task executed by business users.
It even takes it to the next level and automates the automation - dynamically discovering business processes and creating bots to automate them. Hyperautomation was identified by Gartner as one of the year’s top 10 strategic technology trends.
With a range of tools like Robotic Process Automation (RPA), machine learning (ML), and artificial intelligence (AI), working in harmony to automate complex business processes—including where subject matter experts were once required—hyperautomation is a means for real digital transformation.
How does Hyperautomation work?
According to Gartner, RPA enriched by AI and ML becomes the core enabling technology of hyperautomation. Combining RPA and AI technologies offers the power and flexibility to automate where automation was never possible before: undocumented processes that rely on unstructured data inputs.
Process discovery uses AI to reveal processes and automatically create bots, increasing the pace of automation up to 5 times. With pioneering design, Automation Anywhere empowers business stakeholders to collaborate at every step of their process automation journey. Business leaders, process analysts, technical experts, and knowledge workers can drive unprecedented scale of automation while maintaining strict governance and data security.Explore Process Discovery
Hyperautomation analytics derive from the data bots gather as they work. Bot Insight is built on embedded self-measuring and monitoring within every bot that returns complete information on not only what the bot does, but also what it encounters along the way. Bot Insight uses this vast process-level detail for hyperautomation analytics that reveal what’s meaningful and predict what’s next.Discover Bot Insight
Robotic Process Automation
RPA is error-free execution of structured business processes by software robots. RPA bots have the same digital skills as people to execute process tasks in any environment and application, but with the addition of complete flexibility to start instantly, scale on demand, and work at maximum speed, 24/7.Explore Enterprise RPA
Document Automation delivers intelligent document processing with cognitive technologies such as computer vision, optical characters recognition (OCR), fuzzy logic and machine learning (ML) to capture, extract, and classify unstructured information. Document Automation creates Digital Workers and bots that are flexible, adaptable, and able to learn on the job.Meet Document Automation
What are the benefits of Hyperautomation?
What are the benefits of Hyperautomation?
Accelerating Complex Work
Hyperautomation provides a high-speed route to engaging everyone in transforming the business, supported by automating more and more complex work that relies on knowledge input from people.
Deploying Digital Workers
Upskilling RPA with intelligence creates an intelligent Digital Workforce that can take on repetitive tasks to augment employee performance. These Digital Workers are the change agents of hyperautomation, able to connect to various business applications, operate with structured and unstructured data, analyze data and make decisions, and discover processes and new automation opportunities.
The Power of Artificial Intelligence (AI)
AI is what differentiates Digital Workers from standard automation approaches—making RPA+AI the essential ingredients of hyperautomation.
And by uncovering and automating previously inaccessible data and processes, hyperautomation offers another unique benefit: the creation of a digital twin of the organization (DTO). How does that help? A DTO makes visible the previously unseen interactions between processes, functions, and key performance indicators.
Imagine seeing business value creation as it happens—or doesn’t happen—and leveraging the intelligence to rapidly respond as well as identify new opportunities.
Where can Hyperautomation make an impact?
Reduce costs and improve customer experience by
claims processing and administration report automation updating user info prioritizing and assigning claims adjudication process audit management enrollment and eligibility
Define a new era in financial services by automating
customer onboarding mortgage & loan origination customer service regulatory compliance new application processing data migration credit decisioning
Enhance patient experience and increase compliance by
patient preauthorization claims processing medical record and data management operational analytics
Tackle your toughest processes by automating
ERP processes transportation management purchase order processing inventory management regulatory compliance freight costing invoice verification receipt confirmation
Drive connectivity and performance by automating
procurement financial processes human resources mission processes
Fuel innovation and operational agility by automating
supply chain management back-office productivity clinical trial data handling pharmacovigilance (PV) and complaint handling product safety issue tracking regulatory compliance lifecycle management
A customer journey: End-to-end automation with RPA and AI
A customer journey: End-to-end automation with RPA and AI
RPA + AI will give us the end-to-end entourage of enabling customers toward the automation journey.
– Naman Kher, Head of Cloud Services, Atos
With a complete and intelligent platform.
The Automation Success Platform accelerates transformation with flexible cloud-native automation supported by a global member community and partner ecosystem.
Frequently asked questions about Hyperautomation
Hyperautomation consists of increasing the automation of business processes by introducing Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA). Where almost any repetitive task can be automated and it is even possible to find out which processes can be automated and to create bots to perform them.
Hyperautomation is an infrastructure of advanced technologies that are used to scale automation capabilities in an organization. It further automates already automated processes, taking business operations beyond individual input.
These automation technologies include Robotic Process Automation (RPA), artificial intelligence (AI), machine learning, process mining, and other tools that identify time-consuming business procedures and establish the means to automate them.
Intelligent automation on the other hand also encompasses tools like optical character recognition (OCR), AI, and machine learning algorithms, but in order to simulate human behavior and intelligence. This type of automation allows businesses to process complex actions that may otherwise require human input, analysis, or decision-making.
While it’s easy to confuse intelligent automation and hyperautomation, it is more accurate to view the former as a subcategory of the latter.
Intelligent automation is just one aspect of hyperautomation technology, amongst others like RPA, natural language processing (NLP), digital process automation, decision management structures, and intelligent business process management (IBPMS) infrastructures.
Identify your business goals
The purpose of hyperautomation is to improve your business processes and consequently speed up and better your operations. To do this, you need to identify automation opportunities in your business that could benefit from hyperautomation. Understand why you need automation and where you need it most, to make sure you get the best of it.
Essentially, you need to set up hyperautomation goals and KPIs that will help you track if the system is beneficial for your business… which it will be!
Learn more about available hyperautomation tools
Be sure to research available automation tools that meet your goals. There’s no point using hyperautomation where it isn’t needed or doesn’t work for your business, so read up and find relevant tools for you. For instance, do you need low-code or no-code instances of hyperautomation if you don’t have an expert level of tech knowhow in your firm?
A good starting point would be for you to find out hyperautomation use cases where your industry competitors are already leveraging the tech.
Make sure your chosen tools are sustainable
Once you’ve researched and selected the right automation platform for you, make sure it’s scalable. How can the tool allow process optimization right now as well as in the future as your business expands? Pick sustainable, future-conscious tools that introduce digital transformation today but grow with your business tomorrow!
Before going full-on and undertaking your hyperautomation journey, these are a few challenges you ought to consider:
- Finding ways to measure success (does your chosen tool have advanced analytics?)
- Calculating return on your investment
- Selecting the right hyperautomation infrastructure
- Getting buy-in from your company’s stakeholders and employees (robust onboarding can help here)
- Lack of previous business process information leading to difficult and slow implementation
- May sacrifice customer experience and satisfaction at times during implementation
Despite these challenges, however, there are substantial and notable benefits of hyperautomation. Top amongst them are the boost to productivity and the higher-level functionality and workflow streamlining that hyperautomation offers your organization.
It enables employees to work smart and avoid repetitive tasks, and offers your business a range of tools to drive its presence well into the future!