Challenge

It is expensive and time-consuming to send field technicians out to troubleshoot on-site. Without visibility into data, remote troubleshooting, diagnostics, and remote upgrades are challenging. With the COVID-19 crisis, the time and expertise of the technicians should be focused on keeping the network up.

Solution

One global operator performed proactive CPE checks on the routers daily to perform configuration and reconnection actions. RPA proactively identified and performed automatic port resets to ensure service.

40%

Fewer customer support calls

Increased

Customer satisfaction

Increased

technician time devoted
to more critical jobs

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