City & County of Denver | Automation Anywhere

At the City and County of Denver, we have embraced new automation technologies to maintain services and increase efficiency during the unprecedented challenges that we are facing. With Aisera, we’re enabling our workforce to focus on more meaningful work and not redundant transactional tasks.

Sean Greer,
IT Director, City & County of Denver

81%

auto-resolution rate

79,000

user hours saved

85%

increase in satisfaction

AI-powered IT support for modern government

Denver modernized employee IT support with AI agents that resolve routine requests instantly, reduce service desk workload, and free IT teams to focus on critical public services.

The Challenge

Manual, time-intensive IT processes
Delayed employee support
Limited self-service capabilities
Rising operational costs

The Solution

AI-powered self-service assistant
Automated IT request resolution
Integrated enterprise systems

The Result

Faster employee support
Reduced service desk workload
Higher workforce productivity
More efficient IT operations

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Products used

Agentic AI for IT support

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AI agents transform IT support across Denver’s public services

City & County of Denver must operate efficiently to deliver essential services to its residents. However, manual IT processes and growing support demands slowed employee response times and increased operational strain. Without self-service capabilities, IT teams were burdened with repetitive requests, limiting their ability to focus on higher-value initiatives.

By deploying AI agents for IT support, Denver enabled employees to instantly resolve common issues such as software provisioning, account troubleshooting, and hardware support. A unified interface streamlined IT interactions across departments, eliminating delays and reducing dependency on service desk teams.

This shift significantly reduced manual effort, accelerated resolution times, and improved workforce productivity—creating a more efficient, scalable IT function that supports the city’s broader digital transformation goals.

Scaling IT support for digital government

Denver continues to expand its use of AI agents to further reduce ticket volumes and improve service efficiency across departments. By scaling intelligent automation, the city is building a future-ready IT support model that enables faster employee assistance and supports the delivery of modern digital government services.