Humans, Generative AI, and Automation Power a Global Telecom’s Innovation Engine

Scaling Responsible Automation Across a Global Enterprise

Facing growing data volumes and rising expectations for faster, more accurate service, a global telecommunications provider needed to modernize how work was done across the enterprise. Manual processing slowed operations and increased risk, while strict security, privacy, and responsible AI requirements demanded strong governance.

Partnering with Automation Anywhere and Google Cloud, the organization created a centralized automation playbook and cloud-based platform. Starting with customer service and document processing, the company scaled intelligent automation across finance, HR, IT, marketing, and sales. By combining RPA, generative AI, and humans-in-the-loop, the organization reduced errors, accelerated service delivery, and built a secure foundation for enterprise-wide innovation.