LifeScan | Automation Anywhere

The OneTouch® Assistant has been a game-changer for our customer support team. With Aisera Assistant, we can now quickly resolve customer inquiries in seconds through self-service. It’s amazing how Aisera’s AI agents can automate our customers’ requests while delivering personalized and humanized conversational experiences at scale.

Ehab Goldstein,
VP Global Customer Care, OneTouch

65%

auto-resolution rate

$2.2M+

cost savings

70%

increase in satisfaction

AI-powered customer support for better patient experiences

LifeScan transformed patient support with AI agents that deliver instant, human-like responses, reduce agent workload, and scale personalized service across its global customer base.

The Challenge

Manual, reactive support processes
Long customer wait times
Rising ticket volumes
Increasing agent fatigue

The Solution

AI-powered customer support assistant
Automated request resolution
Knowledge-driven AI responses

The Result

Faster patient support
Reduced agent workload
Higher customer satisfaction
Significant cost savings

Review solutions

Products used

Agentic AI for customer support

Explore the solution

AI agents transform customer support for LifeScan patients

LifeScan supports a growing global community of people managing diabetes, where timely and accurate customer support is critical. However, rising ticket volumes and manual, reactive processes led to long wait times and increased pressure on support teams, making it difficult to deliver consistent, high-quality service.

By deploying AI agents for customer support, LifeScan enabled instant self-service for routine inquiries such as product questions and troubleshooting. Customers now receive immediate assistance, while human agents focus on more complex, high-value interactions.

This shift reduced repetitive workloads, improved response times, and enhanced customer satisfaction—creating a faster, more scalable support model that delivers personalized experiences at scale.

Scaling AI-powered patient support

LifeScan continues to expand its use of AI agents to deliver faster, more personalized support experiences. By scaling intelligent automation, the company is building a future-ready customer support model that grows with its global patient base.