Automation Anywhere | Automation Anywhere

Our AI-driven Agentic Support Solution is redefining customer support—resolving issues faster, with greater accuracy, and delivering unmatched customer satisfaction.

Pushpendra Rajput,
Sr. Vice President, Global Customer Support, Automation Anywhere

87%

faster resolution with autonomous cases

47%

faster assisted case resolution

69%

reduction in case escalation

12%

NPS improvement to +56

6.7×

ROI in under three years

From Human-First to Machine-First Support

Automation Anywhere reinvented its customer support with an agentic, machine-first model, boosting resolution speed, scaling expertise, and elevating customer experience across 4000+ global accounts.

The Challenge

Human-centric support model limited scalability
Inefficiencies across triage, escalation, and closure
Rising case volumes without added headcount
Burnout and inconsistent customer experiences

The Solution

Agentic process automation (APA) platform
Agentic Solution for Customer Support to expedite deployment
AI agents orchestrate support workflows end-to-end
Seamless integration with existing CX tech stack
Human oversight for complex or high-risk issues

The Result

35% of cases resolved autonomously
47% improvement in assisted case speed
69% fewer escalations and measurable CSAT gains
Consistent, always-on global customer experience

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Products used

Agentic Process Automation (APA) Platform
Agentic Solution for Customer Support
Control Room

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Automation Anywhere Elevates CX Through APA

Automation Anywhere, the leader in intelligent automation, transformed its own support operations by adopting a machine-first model powered by agentic process automation (APA). The company’s AI-driven agents now autonomously handle case triage, root-cause analysis, and resolution, reducing manual workloads while improving accuracy and SLA adherence. Integrated seamlessly with the existing CX stack, APA enables 24/7 scalability and consistent performance for over 4,000 global customers. The shift has cut resolution times by 87%, reduced escalations by 69%, and strengthened customer trust through faster, smarter, and more responsive service.

Scaling Autonomy and Knowledge

Automation Anywhere aims to increase autonomous case resolution to 40% by fiscal 2025 through continuous learning and expansion of its agentic playbooks. By enriching its knowledge base via human-in-the-loop processes, AAI will deepen automation coverage and sustain world-class customer experiences.