Alight AWS | Automation Anywhere

AI-driven solution with Automation Anywhere and AWS

Alight used Automation Anywhere’s Automation Co-Pilot and AWS AI services, including Textract and Comprehend, to automate claims processing. The Claims AI Agent extracts and validates receipts, flagging issues for human review using Co-Pilot's embedded human-in-the-loop capability.

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Customer Quote

Through Automation Co-Pilot, our generative AI model gets better every day with real-time feedback.

Rahul Patet,
Senior Director, Automation COE, Alight

Customer achievements.

Customer Achievements

95%

accuracy in check processing

50%

call volume reduction

faster processing time

From manual processes to streamlined AI-powered automation

Alight led design thinking workshops to understand and optimize its decade-old manual claims process. They reduced 350 rule sets to one unified standard before implementing automation with Automation Anywhere and AWS. Using AWS Comprehend and Textract, they created an Intelligent Document Processing Platform to automate claims, achieving 95% accuracy. Automation Co-Pilot streamlined approvals and continuously improved the system. This resulted in simplified operations, processing time cut to less than a day, and a 50% reduction in call volume thanks to faster payouts and personalized responses.

Processes automated.