Automated Workforce Management Solutions for Telecoms

Telecommunications are under immense pressure. Customers demand comprehensive solutions faster than ever before, leaving no room for error--telecommunications services and brands need to be reliable. Companies need to provide customers with notifications and accurate answers if something goes wrong. Failure to do so, and customers will go to your competitors.

Robotic Process Automation (RPA) has the functionality to look after employees after the hiring and onboarding processes are complete. Telecom automation solutions can streamline the optimization of back-office workflow procedures. Payroll, benefits, time management, staffing schedules, performance assessments, and even development can be taken care of via user-friendly workforce management (WFM) platform.

What are the benefits of workforce management automation for the Telecommunications industry?

Workforce management solutions provide telecommunications companies with multifaceted benefits that can be felt throughout the organization. While automation technologies are often considered cold and impersonal, well-created bots work alongside employees to improve their work quality, save time, and make it easier to enjoy their job. And because they're able to provide better service, customers, call center staff, and the company benefit.

Accuracy

No matter how long or how many times humans repeat a task, there is always a risk of making a mistake. While these mistakes are often easy to catch, it isn't always the case. Bots eliminate this possibility, giving you increased confidence while reducing the costs associated with errors.

Efficiency

Robotic process automation only needs seconds to finish tasks that generally take a human workforce several hours. This translates into substantial savings over time. Intelligent robotic programs can also help identify additional efficiencies to help you maximize your human capital and resources.

Employee Morale

When employees are better able to do their jobs and contribute to the company in meaningful ways, they're happier, more loyal, and more productive. Workforce management solutions also give them improved access to information, training, and benefits, making them feel more appreciated and valued.

Communication

An automated workforce management system in telecom can relay messages and information quickly between employees and departments, improving performance and efficiency. In addition, mobile workforce management solutions for field service management can include easy-to-use self-service options for teams, time management, and even notification delivery.

Resource Management

Workforce management software automations can utilize artificial intelligence and machine learning to identify an individual's skills and match them to the appropriate tasks. As a result, they can improve scheduling, reduce overtime, and assist with skill development to get the most from your human capital.

Performance

Automated workforce management tools allow management and employees to get constant updates and feedback about their work every day. Use these solutions to survey employees, provide access to information, and ask questions without feeling apprehensive. As a result, everyone gets the information they need to perform at their best.

How do brands in the Telecom industry benefit from workforce management tools?

Workforce management tools help Telcom professionals avoid manual scheduling and file management stresses. However, these aren’t the only benefits; everyone can enjoy the advantages of RPA deployment.

Accounting Department

Workforce management software enables employees to submit time records, access benefit programs, vacation requests, etc. This gives accounting and payroll professionals direct access to the information they need to do their jobs, freeing up experts for more complex tasks

Management

Scheduling bot automations and other related programs allow leadership to manage human capital better. For example, they can move employees as needed to relieve pressures, identify departments needing additional help, and keep a better eye on productivity.

IT Departments

Automated workforce management tools are often low- or no-code. They can be deployed quickly and don't require years of training to design and implement. And once the tools are up and running, they can help manage work orders, monitor connectivity, request routing, and more.

Sales Departments

Sales professionals, benefit from automated scheduling and improved access to their files. They'll also notice a better customer experience, making the company's products easier to sell. In addition, sales experts will have more accurate forecasting and be able to allocate resources better.

Customer Story

Automating processes with the Automation Anywhere Enterprise RPA platform has helped us increase employee productivity, mitigate operational risks, and increase customer satisfaction. Now, we can deploy the digital transformation to all CPFL's groups.

Aloisio Kukolj, RPA Program Manager

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Hours saved daily

processes automated in 1 year

156k

automated transactions annually

How automated workforce management toolshelp Telecommunications organizations succeed?

Workforce management automation tools can be no more complex than automating a single task, but they don't have to be. You can grow and customize your bots to work with other automations and departments to maximize your telecom's efficiency and precision. As a result, you'll be better able to provide reliable services while meeting the needs of customers, employees, and partners.

Payroll Automation

Time records, commissions, and earnings
Find mistakes, inefficiencies, and fraud
Maintain compliance
Vacation management and requests
Manage employee records and benefits
Automate payslips and payments

Project Management Solutions

Match scheduling with project demands
Better estimate delivery schedules
Manage technician and service requests
Match professionals to tasks
Provide more accurate quotes
Debrief and gather feedback from teams

Employee Training Programs

Deliver information when it's needed
Provide additional information to employees
Plan personal development plans
Gather data about training, expertise, experience, and pay
Survey employees and request feedback
Create automated guides to support employees

Loyalty and Recognition Programs

Spot performance outliers
Deliver rewards and bonuses
Encourage and motivate employees
Let team members know how they stack up with others at the company
Enable employees to track their performance and benefits
Quickly identify what works and what doesn't

What to look for in workforce management automation program?

Automation Anywhere's cloud-based workforce management solutions are an easy and affordable way for telecoms to benefit from bots, machine learning, and artificial intelligence. Use them to automate tasks between the custom software, legacy programs, APIs, and other systems you already use to create a digital workforce unique to you and your needs. And because they're no-code, almost anyone in the company can create a bot to automate repetitive tasks.

With minimal investment, you'll be able to utilize big data to improve your business. Start with intelligent document processing and process mining to enhance existing processes. Then add to your digital workforce to transform your telecom into a global leader in telecommunications.

How to get started?

If you'd like a guided tour to discover what Automation Anywhere can do for you, contact one of our experienced RPA professionals. They'll be happy to answer any questions you might have and show you around. Our experts will work with you to identify your needs and create a unique plan that fits your company.

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More workforce management automation resources for telecoms

Resource

Discover our pre-packaged solutions and how they tackle common RPA challenges faced by businesses.

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Customer Story

Explore how a global bank leveraged machine learning to enhance hr operations.

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Video

Watch to learn more about automating manual HR processes.

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