CPFL Energia RPA Case Study | Automation Anywhere

Freeing resource time across shared services teams with automation.

CPFL uses the Agentic Process Automation System to automate processes, freeing up teams for strategic activities. Intelligent automations manage companywide processes in HR, Finance, Supply Chain, and IT. CPFL focuses on customer support and strategy, reducing errors, saving money. Automation saved 50 hours daily, automated 45 processes in a year, and achieved 155K automated transactions/year.

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Customer Quote

Automating processes with the Automation Anywhere Enterprise Intelligent Automation platform has helped us increase employee productivity, mitigate operational risks, and increase customer satisfaction. Now, we can deploy the digital transformation to all CPFL’s groups.

Aloisio Kukolj
RPA Program Manager

Customer achievements.

Customer Achievements

Hours saved daily

Processes automated in one year

155K

Automated transactions/year

Automating fuels strategy while maintaining consistent and efficient operations.

CPFL embraced automation to enhance efficiency and cut costs. Choosing Automation Anywhere for its top-notch functionality and support structure, CPFL implemented a successful proof of concept with a single bot. Impressed by the results, the leadership team swiftly expanded automation to six more processes. A Center of Excellence was established to collaborate on automation initiatives and analyze automation requests. The first year of automation concentrated on the IT, Supply Chain, Finance, and HR departments, automating 45 processes. CPFL saved 50 hours daily and executed over 156,000 automated transactions. Automation empowered CPFL to prioritize strategy and maintain consistency enterprise-wide.

Processes automated.

Procure to pay
Employee scheduling
Report generation

Customer updates
Sales order generation
Password resets

Expanding automation success with AI.

CPFL plans to automate more business processes in the Shared Services department as well as use Document Automation to support invoicing, billing, and compliance processes that handle substantial amounts of unstructured data.

Customer Quote

With Automation Anywhere enterprise we are able to automate processes in just 2 to 4 weeks. the platform allows us to monitor all bots that are in operation, which lets us see productivity in real-time.

Tiago Machado
CoE RPA Leader