Automation Use Cases in Telecom.

Account Management

  • New Account set up
  • Automating new service provisioning
  • Number portability
  • Account update and validation
  • Order entry and processing
  • Personalization of offers

Content & Media

  • Target feeds and personalization
  • Media tagging
  • Content processing
  • Data aggregation and stats reporting
  • Pricing comparison
  • Partner management

Service Plans

  • Upgrades, renewals
  • Equipment return or exchange, upgrade
  • Applying promotions and discounts
  • Aggregate upsell opportunities
  • Reports and pulse, NPS review

Contact Center

  • Reduce call time & First time to resolution
  • Identity validation
  • Chatbot integration
  • Bill Validation
  • Field Services Support
  • Technical troubleshooting

Data Management

  • Data mining & data validation
  • Legacy system data migration
  • Security compliance tracking and update
  • Regulatory management
  • Compliance / audit
  • Data reconciliation

Network Operations

  • Network component upgrades
  • Coverage monitoring
  • Fault diagnosis
  • Automated ticketing solutions
  • Dynamic bandwidth configuration
  • 5G preparing and planning

Streamline telecom operations and improve margins with automation.

Telecom companies need ways to converge systems, organize data, and personalize the user experience—all without disruption or cost to the business. RPA enables telecom companies to leverage a Digital Workforce to connect disparate data and systems, freeing teams for customer-facing opportunities while keeping operational costs down.

Realize the benefits of automating front and back-office telecom operations with RPA.

New services provisioning

Streamline customer account management including provisioning of new lines and services.

Upgrade contact center experiences

Minimize customer wait times by enabling support staff with agility to handle customer needs quickly.

Increase operational performance

Automating network management enables telecom leaders to take organizations from reactive to proactive.

Reduce errors in back-office tasks

Automate routine data entry for error-free information to make strategic and agile decisions.

Connect disparate systems

Automate data sharing between network and service with RPA to seamlessly transfer data, error-free.

Maintain compliance

Ensure constant access to compliance information by automating the continuous collection of system data needed to support industry regulations.

Achieving 98% transaction accuracy by transforming with intelligent automation.

Intelligent automation is key for Bouygues Telecom to compete and win while putting customer experience first by achieving high-efficiency and error-free operations.

Customer Story

RPA brought speed to our operations. The complex processes in treasury and tax are now more accurate and efficient.

Vikas Kapoor,
Senior Vice President, Finance


Hours saved annually


Processes automated


Bots implemented

Deploy a Digital Workforce to automate and transform telecom operations.

Automate Network Operations Center (NOC) functions

Automate mission-critical operations management including ticketing, alerts, and remote diagnostics. Use intelligent automation to aggregate and align multiple data sets in the NOC.

Ensure continuity of service

Deploy a vigilant digital response with RPA to prevent network compromise and ensure continuity of service, especially in the face of a crisis. Rely on a Digital Workforce to manage potential network issues.

Fuel growth and innovation with data

RPA creates a unified view of all data and reporting, uniting data from disparate and siloed systems. Realize incomparable visibility and analysis to enable top-tier service and fuel growth and innovation.

Connect data and systems. Streamline customer experiences. Drive transformation with RPA+AI.

See how intelligent automation helps connect disparate business systems and organize and transfer data—especially unstructured data—from legacy systems, while empowering data-driven customer experiences.

Request a demo

Create high-speed change in Telecom with end-to-end intelligent automation.

Increase agility and efficiency across Telecom operations and customer experiences with the Automation Success Platform.

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