Streamline telecom operations and improve margins with automation

Telecom companies need ways to converge systems, organize data, and personalize the user experience—all without disruption or cost to the business.

RPA enables telecom companies to leverage a Digital Workforce to connect disparate data and systems, freeing teams for customer-facing opportunities while keeping operational costs down.

Realize the benefits of automating front- and back-office telecom operations with RPA

New services provisioning

Streamline customer account management including provisioning of new lines and services.

Upgrade contact center experiences

Minimize customer wait times by enabling support staff with agility to handle customer needs quickly.

Increase operational performance

Automating network management enables telecom leaders to take organizations from reactive to proactive.

Reduce errors in back-office tasks

Automate routine data entry for error-free information to make strategic and agile decisions.

Sprint jumpstarts automation and saves 20,000 hours

Learn why Sprint Telecommunications chose Automation Anywhere and automated 50 business processes in six months

Andrew Davies

RPA is one of the key tools we have in our toolkit which enables broader digitization of our internal processes.

Andrew Davies, CFO and Executive Sponsor of the Intelligent Automation Program, Sprint


hours saved


automations developed


additional use cases in pipeline

Discover all the ways RPA bots can help you transform telecom

Automate Network Operations Center (NOC) functions

Automate mission-critical operations management including ticketing, alerts, and remote diagnostics. Use intelligent automation to aggregate and align multiple data sets in the NOC.

Ensure continuity of service

Deploy a vigilant digital response with RPA to prevent network compromise and ensure continuity of service, especially in the face of a crisis. Rely on a Digital Workforce to manage potential network issues.

Fuel growth and innovation
with data

RPA creates a unified view of all data and reporting, uniting data from disparate and siloed systems. Realize incomparable visibility and analysis to enable top-tier service and fuel growth and innovation.


See how RPA is working for our telecommunications customers

Case Study

Learn how the number one fiber-optic broadband company in Norway boosts unprecedented growth rates by automating mission-critical, repetitive tasks.

Case Study

Case Study

India’s leading content distribution platform discovered RPA was the perfect fit for their business transformation strategy.

Case Study

Case Study

Bouygues Telecom’s agile approach to Robotic Process Automation yielded more than €10M in savings.

Case Study

How is RPA advancing telecommunications today?


The Future of Telecom

What lies ahead for Telecom? Explore the future of connected everything and everyone.



5G Ready?

Get set with RPA+AI to handle increasing data, subscriptions, and expectations.



Keeping Connected During COVID-19

How can intelligent automation enable bandwidth continuity during COVID-19?



Transforming Telecom with RPA + AI

Telecom digital transformation is here. See how RPA+AI is already making an impact.


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