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Named a 2024 Gartner® Magic Quadrant™ Leader for Automation. Celebrating Six Years of Recognition as a Leader. Download report Download report
Automation Use Cases in Telecom.
Account Management
- New Account set up
- Automating new service provisioning
- Number portability
- Account update and validation
- Order entry and processing
- Personalization of offers
Content & Media
- Target feeds and personalization
- Media tagging
- Content processing
- Data aggregation and stats reporting
- Pricing comparison
- Partner management
Service Plans
- Upgrades, renewals
- Equipment return or exchange, upgrade
- Applying promotions and discounts
- Aggregate upsell opportunities
- Reports and pulse, NPS review
Contact Center
- Reduce call time & First time to resolution
- Identity validation
- Chatbot integration
- Bill Validation
- Field Services Support
- Technical troubleshooting
Data Management
- Data mining & data validation
- Legacy system data migration
- Security compliance tracking and update
- Regulatory management
- Compliance / audit
- Data reconciliation
Network Operations
- Network component upgrades
- Coverage monitoring
- Fault diagnosis
- Automated ticketing solutions
- Dynamic bandwidth configuration
- 5G preparing and planning
Streamline telecom operations and improve margins with automation.
Telecom companies need ways to converge systems, organize data, and personalize the user experience—all without disruption or cost to the business. RPA enables telecom companies to leverage a Digital Workforce to connect disparate data and systems, freeing teams for customer-facing opportunities while keeping operational costs down.
Realize the benefits of automating front and back-office telecom operations with RPA.
New services provisioning
Streamline customer account management including provisioning of new lines and services.
Upgrade contact center experiences
Minimize customer wait times by enabling support staff with agility to handle customer needs quickly.
Increase operational performance
Automating network management enables telecom leaders to take organizations from reactive to proactive.
Reduce errors in back-office tasks
Automate routine data entry for error-free information to make strategic and agile decisions.
Connect disparate systems
Automate data sharing between network and service with RPA to seamlessly transfer data, error-free.
Maintain compliance
Ensure constant access to compliance information by automating the continuous collection of system data needed to support industry regulations.
Achieving 98% transaction accuracy by transforming with intelligent automation.
Intelligent automation is key for Bouygues Telecom to compete and win while putting customer experience first by achieving high-efficiency and error-free operations.
Customer Story
RPA brought speed to our operations. The complex processes in treasury and tax are now more accurate and efficient.
Vikas Kapoor,
Senior Vice President, Finance
10,000+
Hours saved annually
17
Processes automated
5
Bots implemented
Deploy a Digital Workforce to automate and transform telecom operations.
Automate Network Operations Center (NOC) functions
Automate mission-critical operations management including ticketing, alerts, and remote diagnostics. Use intelligent automation to aggregate and align multiple data sets in the NOC.
Ensure continuity of service
Deploy a vigilant digital response with RPA to prevent network compromise and ensure continuity of service, especially in the face of a crisis. Rely on a Digital Workforce to manage potential network issues.
Fuel growth and innovation with data
RPA creates a unified view of all data and reporting, uniting data from disparate and siloed systems. Realize incomparable visibility and analysis to enable top-tier service and fuel growth and innovation.
Connect data and systems. Streamline customer experiences. Drive transformation with RPA+AI.
See how intelligent automation helps connect disparate business systems and organize and transfer data—especially unstructured data—from legacy systems, while empowering data-driven customer experiences.
Request a demoWhat customers have to say about us.
Create high-speed change in Telecom with end-to-end intelligent automation.
Increase agility and efficiency across Telecom operations and customer experiences with the Agentic Process Automation System.
Find out why our customers keep coming back.
What real users are saying about Automation Anywhere vs. UiPath.
I’ve used UiPath as a developer. Now, I’m using Automation Anywhere as well. When I compare both, the biggest point is cognitive abilities. The Document Automation is the best in class. You won’t find that even in UiPath.
Gagnish R,
ETL Analyst at a tech vendor with 10,001+ employees
What real users are saying about Automation Anywhere vs. Microsoft Power Automate.
We also explored Microsoft’s Power Automate. However, it wasn’t as mature or up to an enterprise level at the time. Automation Anywhere had good standards and excellent support, in terms of architecture, design, and user interface, we chose Automation Anywhere. It also has good community support.
Venkata K.,
Solution Architect at CMG Mortgage, Inc.
What real users are saying about Automation Anywhere vs. Blue Prism.
We had to switch to Automation Anywhere due to the high initial license fee associated with Blue Prism. Automation Anywhere is more cost-effective.
Somasundaram N.,
Managing Director at Finixel Technologies Private Limited.
What real users are saying about Automation Anywhere vs. alternative solutions.
Before using Automation Anywhere I checked Blue Prism & Ui Path but I preferred Automation Anywhere because it is best in quality. It also has Document Automation for unstructured data converting in structure.
Gajanan S.,
Software Engineer at OMFYS Technologies India Pvt.Ltd.
Get the pulse on RPA+AI for life sciences.
E-BOOK
Telecom digital transformation is here. See how RPA+AI is already making an impact.
Read e-book
CASE STUDY
Learn how the number one fiber-optic broadband company in Norway boosts unprecedented growth rates by automating mission-critical repetitive tasks.
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CASE STUDY
India’s leading content distribution platform discovered RPA was the perfect fit for their business transformation strategy.
Read case study
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