Telecom Company Improves Contact Center Customer Experience with RPA
With nearly 10 million wireless customers, processing daily customer correspondence is an overwhelming task, requiring seven full-time workers and complex integrations with sensitive back-end systems and customer relationship management (CRM) software.
RPA bots handle correspondence, mimicking the work of human employees and interact seamlessly with the CRM system and legacy back end platforms to keep the customer correspondence database up to date and secure.
Operational savings by
automating one process
Reduction in work hours to
complete the process