Customer Quote

RPA brought speed to our operations. The complex processes in treasury and tax are now more accurate and efficient.

Vikas Kapoor
Senior Vice President, Finance

Customer achievements.

Customer Achievements


Hours saved annually


Processes automated


Bots implemented

Achieving 98% transaction accuracy by transforming with intelligent automation.

RPA was a perfect addition to Tata Sky’s transformational strategy roadmap. And while there were some initial concerns about the limitation of software bots, the company quickly discovered that automating even the smallest of processes helped free up a lot of employee time to engage better within the company and with partners. A lot of routine activities were automated, helping transaction accuracy improve to around 98%, as exceptions were ironed out in user flow.

Another example where bots provided a great benefit was around the goods service tax, or GST, which is implemented on air travel when one flies from one city to another in India. The GST component presented a challenge for a large organization like Tata Sky, where a large number of employees were frequently flying across the country. Processing GST credits manually was tedious and time consuming. Now, thanks to RPA, a bot would read and capture each airline ticket directly from a travel agency system, uploading it into Tata Sky’s accounting system, helping to utilize the GST credit much more effectively.

Processes automated.

  • Finance processes
  • Tax reconciliation processes
  • Supply chain processes

Customer overview.

Tata Sky, a joint venture between Tata Sons and Disney, is India’s leading content distribution platform. It was the first in the country to launch 4K-enabled set-top boxes that allow users to access content from their mobile devices. The company currently has more than 17 million connections across India.

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