Benefits

Millions of claims processed faster

Less frustration for Unemployment Office staff and applicants

Faster relief payouts

At a time when government agencies are struggling with managing remote workers and increased demand on services, Robotic Process Automation (RPA) could be the remedy.

Challenge

As COVID-19 began spreading across the US, non-essential businesses were required to close while others were forced to reduce operations. As a result, many workers were furloughed and unemployment claims began growing exponentially week over week. Unemployment offices did not have the ability to process the flood of new claims. Complicating things further, many government workers were required to work from home while additional staff had to be onboarded and trained to help with the increased workload.

Solution

Robotic Process Automation (RPA) and IQ Bot can be used together to extract information from claims and convert it into structured data. Automation can then be used to manage the repetitive data entry processes required to complete a claim.

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