Customer Quote

We want people working to the top level of their training and certification, so the processes we’re automating are the ones that are dragging them down.

David Cowles
Chief Digital Officer

Customer achievements.

Customer Achievements


Saved annually with automation


Intelligent automations in production


Intelligent automations planned within the next year

Automating and streamlining previously manual processes delivers results for MAXIMUS.

MAXIMUS, seeking to leverage emerging technologies for digital transformation, established an intelligent automation team. By cataloging and analyzing automation opportunities, the team identified benefits for customers and shareholders. One successful automation implementation involved the MAXIMUS health plan enrollment broker in Michigan. Prior to automation, manual evaluation of premium refund requests took weeks. Now, intelligent automations complete the review and produce an audit trail in under two days. Automation also streamlined the approval process for work scheduling changes in call centers, enabling supervisors to focus on performance management. MAXIMUS estimates that automation has already saved over $2.5 million annually, with further benefits expected in the future.

Processes automated.

  • Customer facing and back office processes
  • Workforce management
  • Premiums processing
  • Data entry
  • Employee provisioning and de-provisioning
  • Customer intake
  • Document management

Customer overview.

MAXIMUS is a leading provider of government services worldwide.

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