Transform public service with Intelligent Automation.

Public sector agencies face an aging workforce and budget reductions, consumer-grade expectations from citizens and new standards for efficiency and transparency. Intelligent Automation closes the gap for government agencies between new technologies and legacy systems, increased expectations, and a shrinking labor force, enabling transformation of public sector service delivery and performance.

Redefining government: Seattle improves quality of city services.

City of Seattle applies RPA across operations with high-impact achievements in overcoming remote-work challenges and administering critical savings programs for low-income residents.

Customer Story

City of Seattle

The City of Seattle is finding innovative ways to improve its government services though automation. Seattle IT has seen immediate results from its bot automation service—from everyday work to more efficient government services for the City of Seattle residents.

Dan Lewis,
Digital Transformation Strategist, Seattle IT


Case backlog of utility applications eliminated


Hour reduction of manual data entry


FTE hours saved


Decrease in password lockout notifications

Automation Anywhere is the leading intelligent automation solution for the public sector.

Upgrade Citizen Experience

RPA provides flexible technology that enables agencies to keep up with citizen demand and desire for consumer-grade service levels.

Minimize Improper Payments

Introduce 100% accuracy to fund distribution and invoice payment processes with RPA bots designed to execute the same way, every time.

Modernize Government Forms

Optimize data collection, consolidation, and indexing to set up all processes with the right information, right away.

Improve Mission Delivery

From input through to compliance and reporting, RPA enables smoother, faster service delivery, by automating high-friction/bottleneck steps in processes.

Interoperate with any System

RPA is designed to work with any system from legacy to cloud. Free human talent from connecting the dots between systems to focus on high-value work.

Lower Contractor Costs

Reduce reliance on external resources with bots able to handle complex government process tasks quickly and securely.

Intelligent automation is ready to work within every department and function, including across legacy systems.

Financial Processes

  • Improper payments
  • Budget forecasting, planning and execution processes
  • Funds allocations, distribution
  • Travel booking and expenses

Human Resources

  • Recruitment and hiring
  • Payroll processing
  • Benefits calculations and management
  • Security background clearances

Mission Processes

  • Inspections
  • Claims opening and closing, data intake, complaint processing, claims adjustments, authorization, payment processing
  • Grants management
Request a Demo

See how automation can future-proof public sector operations.

Get a closer look at the ways intelligent automation helps modernize citizen services, improve mission performance and optimize operations in HR, IT, Finance, and beyond.

Request a demo

Transform with the trusted, secure intelligent automation platform.

Discover secure and compliant support for digital transformation across government agencies with the Automation Success Platform.

Explore resources for public sector.


Intelligent automation offers government the ability to respond more rapidly to changing priorities and the expectation that citizen-focused services can provide the same kind of consumer-like experience as what's available in the private sector.

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Case study

MAXIMUS created a global network of people, processes and tools to manage automations from contact centers to back office including eligibility determination and health plan enrollment.

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How to confront unique public sector challenges with secure RPA and ensure successful transition and transformation through demographic change.

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