Scale public services with governed AI

Public sector automation helps agencies scale capacity by orchestrating AI agents and bots to automate intake, eligibility checks, and status updates across high-volume programs. This cuts processing times and redirects staff from repetitive tasks so caseworkers can focus on complex decisions and citizens who need human attention.

Public sector automation handles omnichannel inquiry triage, application status updates, knowledge search, FAQ deflection, form-fill assistance, appointment and hearing scheduling, password reset and account unlock, and proactive alerts and notifications. Orchestrated AI agents and bots provide capacity for any volume of routine inquiries while freeing staff for complex issues.

Public sector automation reduces improper payments by orchestrating AI agents and bots to continuously cross-check data, validate documents, and flag high-risk transactions for review. This agentic automation helps cut overpayments and fraud while meeting FedRAMP, HIPAA standards with ISO/IEC 42001 AI governance and audit trails.

Public sector automation modernizes legacy systems without ripping and replacing platforms. Agentic process automation orchestrates across mainframes, case systems, and portals to power self-service, real-time updates, and proactive notifications for consumer-grade citizen experiences with existing interfaces and APIs.

Public sector automation performs benefits intake prechecks, eligibility screens, document upload review and indexing, recertification outreach, claim data validation and enrichment, overpayment and fraud flagging, payment calculation assistance, and appeal case file assembly to speed approvals and reduce improper payments.

Public sector automation improves licensing and permits by orchestrating AI agents and bots to triage submissions, route approvals, schedule inspections, fill inspection checklists, generate violation notices, send renewal reminders, issue certificates, and tag field evidence. This agentic automation eliminates application backlogs that delay economic activity.

Public sector automation handles application intake and scoring, vendor risk screening, emergency funds reporting, invoice capture and three-way matching, travel and expense policy checks, budget reclass and reforecast, fund allocation and drawdown, and vendor onboarding and KYC to cut processing time and catch exceptions before audits.

Public sector automation supports public safety by capturing case intake, merging incident reports, indexing evidence and documents, generating risk scores and priority queues, scheduling field crews, managing PPE and equipment inventory, tracking inspection outcomes, and contact tracing to cut delays from field operations paperwork.