Customer Quote

We are changing the culture that all bots are nefarious bots. We’re showing employees that bots can help them automate their day-to-day work.

Luke Keenan
Automation Lead, City of Seattle

Customer achievements.

Customer Achievements


Case backlog eliminated


Hours saved


FTE hours saved

The journey to saving 1,500+ FTE hours.

The City of Seattle deployed over 60 intelligent automations with the Automation Success Platform to overcome critical challenges. The Utility Discount Program alone had a backlog of 6,200 applications which was almost immediately eliminated. Password lockout issues were reduced by 700 daily emails, and timesheet reminders streamlined, saving over 30 hours monthly. The Automation Success Platform's AI-powered Document Automation and Intelligent Automation Insights were leveraged for efficient processing and real-time performance tracking. Over 1,500 FTE hours were saved, making intelligent automation a remarkable success.

Processes automated.

  • Application Intake and Processing
  • Password Lockout Notifications
  • Payroll Timesheet Reminders

Customer overview.

The City of Seattle provides a wide range of public services, including utilities, transportation, emergency management, and more.

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