The City of Seattle Deploys Intelligent Automation

City of Seattle clears 6,200 utility cases with automation.

Automation team deployed 60+ intelligent automations on the Agentic Process Automation System, accelerating application processing with Document Automation AI and tracking performance with CoE Manager. The automation cleared 6,200 utility cases, saving 600 hours on data entry and 1,500+ FTE hours, and achieved a 35% decrease in password lockout notifications.

Download case study

Customer Quote

We are changing the culture that all bots are nefarious bots. We’re showing employees that bots can help them automate their day-to-day work.

Luke Keenan
Automation Lead, City of Seattle

Customer achievements.

Customer Achievements

6200

Case backlog eliminated

600

Hours saved

1500+

FTE hours saved

The journey to saving 1,500+ FTE hours.

The City of Seattle deployed over 60 intelligent automations with the Agentic Process Automation System to overcome critical challenges. The Utility Discount Program alone had a backlog of 6,200 applications which was almost immediately eliminated. Password lockout issues were reduced by 700 daily emails, and timesheet reminders streamlined, saving over 30 hours monthly. The Agentic Process Automation System's AI-powered Document Automation and Intelligent Automation Insights were leveraged for efficient processing and real-time performance tracking. Over 1,500 FTE hours were saved, making intelligent automation a remarkable success.

Processes automated.

Application Intake and Processing
Password Lockout Notifications

Payroll Timesheet Reminders

Transforming public services through automation.

The City of Seattle aims for 80 intelligent automations, including automating end-to-end invoice processing. They are exploring the idea of an internal automation store and are heavily encouraging citizen development.

Customer Quote

As local governments continue to face resource constraints due to the global Covid-19 pandemic, the City of Seattle is finding innovative ways to improve its government services though automation. Seattle IT has seen immediate results from its bot automation service—from everyday work to more efficient government services for the City of Seattle residents.

Dan Lewis
Digital Transformation Strategist, Seattle IT