Automation AI
What are the benefits of automated mortgage processing over manual underwriting?
Customized bots handle document processing, credit score checks, verification, fulfillment, and all of the steps included in a conventional loan or mortgage application approval process with speed and precision. They free up underwriters to perform services that are more oriented towards customer experience, such as real-time collaboration with other stakeholders, which can accelerate insurance placement. Faster services and turnaround time means a better customer experience.
Exceptional Customer Experiences No longer are borrowers limited to bank business hours. Mortgage underwriting automation means lenders and borrowers are free to apply for a home loan, answer questions, and upload documents at a convenient time. The entire loan process, which once took a week or more, now takes days or even less to receive an underwriting decision.
Digital Assistants Mortgage underwriting automation through AARI, or the Automation Anywhere Robotic Interface, acts as a digital assistant with the ability to support staff anywhere in the business. One financial services company in Germany started with AARI to ease a 4-year backlog, using the bots to work alongside the employees to process documents faster.
Superior Employee Experience Employees often start the day logging into several applications across multiple screens. AARI allows them to login to several apps simultaneously on a single screen, and notifies the need for RSA verification on that same screen. More time is spent in productive pursuits, which means they get more done and have better morale.
Lower Processing Costs Mortgage underwriting is generally an expensive process to undergo. By using an algorithm or bot, you can drastically reduce the costs associated with a loan decision and pass it onto your customers or use it to expand the services you offer.
Compliance and Fraud Prevention Using RPA in mortgage underwriting makes it considerably easier to demonstrate compliance and identify issues when they occur. It's also easier for you to spot incidents of fraud and misrepresentation, reducing the risk associated with issuing mortgages and loans.
Forecasting and Improved Business Decisions With all the data available and accessible through automated reports, you're better able to forecast future profits, losses, and opportunities. You can make better decisions and steer your institution forward with confidence.
Who benefits from mortgage underwriting automation?
Mortgage underwriting bots greatly reduce daily workloads, but the benefits don't end there. Combine mortgage underwriting programs with Artificial Intelligence (AI) and Machine Learning (ML), and you'll be able to access a new world of opportunities.
KeyBank completes nine years of work in just two weeks with intelligent automation
"Overnight, we had to figure out a way to respond to increased call volumes and staff for large amounts of work for processes that didn't exist before COVID-19. One of our success stories was in loan origination where we created nine bots that we're able to do nine years' worth of work in just two weeks."
– Dominic Cugini, Divisional CIO of Service Digitization 
40K
Documents processed with IQ Bot
9
Years of work completed in two weeks
$5M
Run rate savings in 2020
How mortgage underwriting automation can help your organization
Mortgage underwriting automation can take care of the entire lending process. It can start by collecting inquiries and documents. Then, it can be expanded to include payments, tracking, and even the discharge process.
Underwriting RPA can be integrated with other automation processes to improve and expand automation in other areas as well, including:
Information and Customer Service Portals
- Allow customers to update information
- Provide data about mortgages and loans
- Offer loan and mortgage calculations with improved precision
- Enroll mortgage and loan clients into other programs
- Send notifications and notices
- Payment systems and savings suggestions
Audit Automation Programs
- Instantly spot discrepancies before they become a problem
- HUD documentation processing
- Integrity audits for issue identification
- Process deficiencies for improved compliance
- Cross-platform integration and data sharing
- Intelligent document processing and verification
Database Management Automation
- Create and access documentation
- Data verification
- Transaction processing
- Audit trails and compliance
- Help assistance and guidance
- Collect and compile data from multiple sources
Analytics and Reporting Automation
- Find needed statistics and data
- Monitor the result of process changes
- Identify opportunities
- Spot threats and patterns of risk
- Enhanced decision-making capabilities
- Identify areas of growth and increased profitability
What to look for in mortgage underwriting automation programs
The convenience and worldwide access available with cloud-based RPA solutions are a must for automated mortgage underwriting to be successful. Cloud-based providers ensure your automations are highly flexible and scale with you as the company and processes grow.
Automation Anywhere provides access to a full range of bots and no-code RPA types that work with any API, legacy program, popular online software, or webpage. You can set up and deploy bots with little to no technical knowledge. And any standard process can be automated—even some of the non-standard ones.
How to get started with mortgage underwriting automation
Would you like a guided tour? Contact one of our automation experts for a demo. We'll talk to you to learn about your needs and help you develop an automation plan. Then, we'll walk you through to process to help you build your very own custom digital workforce.
