THE WHOLE STORY
Sprint developed the first bots with Automation Anywhere through a centralized team to enable speed. Simultaneously, the company established the foundation for a federated model, creating a governance structure, internal processes, training framework, and other essential components.
Sprint quickly grew to understand how it can unlock benefits with RPA across its organization, establishing a culture that entices everybody to innovate—especially employees who are faced daily with mundane tasks. The company also learned the importance of integrating a wide range of checks and functions, such as a clear perception of the to-be process, understanding when RPA is the right solution, and implementing a practical bot lifecycle management framework.
Today, more than 50 use cases have been automated, freeing up more than 20,000 hours of capacity. Sprint is seeing a surge of employees in non-technical areas who are actively exploring the possibilities of automation for their day-to-day work.
"Our investment in the RPA program, once nurtured to its full potential, will pay off through sustained improvements in customer and employee experiences.”
- Yuriko Ishihara, Senior Vice President, Strategy and Chairperson of the COE