There’s been a dramatic shift in how human agents are being treated in the contact center industry. Where historically they were seen as a dispensable commodity resource, they are now the key to building customer trust and loyalty. And with the support of Intelligent Automation (IA), human agents can now partner with a Digital Workforce to increase better business outcomes.
Join Tarun Mehta, global industry leader for BPO at Automation Anywhere and Brian Cantor, Principal Analyst & CCW Digital Director, to learn how IA-powered contact centers can deliver better results for their customers.
During this session, we will discuss:
- Intelligent Automation trends and benefits
- Three key success factors to implementing Intelligent Automation
- Use cases demonstrating how Contact Centers have applied Intelligent Automation