"Shukla anticipates employing a “digital workforce” of 3 million such bots, already used by companies such as AT&T and ANZ Banking Group, by 2020. That, he declares “in a manner of speaking” could make the company the world’s largest employer, somewhat like Uber Technologies Inc. could be seen as the world’s largest taxi company even without owning taxis or employing drivers."
"Shukla of Automation Anywhere offered an even rosier outlook for back-office workers. ‘The workforce will change and skills requirements will shift,’ he says. ‘Our customers tell us they’re seeing sighs of relief from employees, who hate the mundane tasks they have had to do over and over. Imagine human employees metaphorically working next to software bots. When the humans have something that must be done repeatedly, they hand it off to a bot.’"
"RPA provides you with a very simple way to automate a lot of transactions that humans are doing today so that bots can take them over,” said Abhijit Kakhandiki, vice president of products at RPA-platform provider Automation Anywhere. “Humans can act more as supervisors to those bots and do higher value things."
"Automation is a continuum and we have designed a platform that allows you to automate a single process, a part of a complex process, or an entire complex process,” says Khiyara. “We are seeing a high demand for robotic process automation that leads to the creation of a digital workforce."
"The executive runs an internal shared services offering for her company and has supervised an RPA pilot using Automation Anywhere on two processes – employee onboarding and vendor reconciliation – and will have five processes go live in the next month or so."
“Automation Anywhere has 300 hundred employees in 10 offices worldwide. Mihir’s goal is to become one the world’s largest employers without having any employees. How will they accomplish this? Projections show in the next four years, Automation Anywhere will reach 3 Million software bots worldwide which are producing at the capacity of 3 Million people.”
"Automation Anywhere will be rewarded in the marketplace by greater share and profitability. More importantly its customers will benefit because they can buy what they want, when they want it, without stranding large amounts of capital on tools that they only use part of the time. Automation Anywhere’s model is an extremely important development in the marketplace, and it’s good to see that a major automation provider has moved to attack the constraints."
"In this PoV, HfS examines two different models for deploying Automation Anywhere's RPA technology at scale within an advanced and successful SSC/GBS environment as identified after site visits with the Australia and New Zealand Banking Group (ANZ) in Bangalore and AT&T in Dallas."
“Accenture and Automation Anywhere are working together to deliver enterprise-grade RPA solutions to organizations that automate business processes, enabling operations to be scaled faster and more cost-effectively, while increasing performance accuracy.”
“Shukla said 16 of the largest 20 IT service providers partner with the company and its RPA software...The company's channel partners, he said, are taking RPA to "an industrial scale," training thousands of employees on the technology. But while RPA is most prevalent among large companies, Shukla said the software robots will move downstream to smaller service providers and eventually become a consumer technology.”
"Automation Anywhere’s BotFarms is exactly the type of innovation in RPA that both enterprises and service providers need to allow the industry to better harvest the opportunity that Intelligent Automation brings to process delivery as the market moves out of old legacy models and into the As-a-Service world."
“Mihir Shukla, CEO of Automation Anywhere, said software robots and human workers will form partnerships over time, likening the link-up to familiar human-machine partnerships such as construction workers operating heavy equipment on a building site. ‘This will become natural in the workplace," he said. "One day … we will have a robot as a partner.’”
According to Automation Anywhere customer AT&T "Using these bots for manual activity, we can improve cycle time for customers and get service to them faster." Read the full story on AT&T’s RPA journey here.
"Yet, this new digital workforce is creating a tectonic shift in the outsourcing world...Not only are companies like IPsoft, IBM Watson and Automation Anywhere providing the core technologies for cognitive automation, many of the world’s largest outsourcers like Wipro and TCS have introduced their own cognitive platforms which are poised to transform the labor-centric offshore services landscape to one that resides in the cloud."
"The deal will see Automation Anywhere providing an industry-leading RPA platform as well as business operations, analytics and industry expertise to EXL."
"It is a new area in the business tech space and relatively small tech companies are winning contracts with big companies eager to tap into the space. ANZ is primarily working with growing US players OpenSpan and Automation Anywhere, but many of the biggest Indian and US outsourcing vendors are scrambling to incorporate RPA into their offerings."
Robotic Process Automation automates complex tasks usually performed by white collar workers. Mihir Shukla is CEO of Automation Anywhere, one of the largest RPA players in the world, and he says it will make us more human and could bring about the next industrial revolution. Here's why.
The performance gains aren’t tenfold, though they often yield 30 or 40 percent improvements in the cost and time to perform a process. A set of case studies compiled by process automation vendor Automation Anywhere suggests that this level of improvement is typical.
"'In the short term, automation does reduce the number of available jobs,' said Mihir Shukla, chief executive of Automation Anywhere Inc., of San Jose, Calif., which creates software for companies that use automation in their front and back offices. But, in the long run, software can help businesses operate more effectively. 'If you think like a human, there are only certain things you can do. When you think like a robot, many things are possible.'"