There’s been a dramatic shift in how human agents are being treated in the contact center industry. Where historically they were seen as a dispensable commodity resource, they are now the key to building customer trust and loyalty. And with the support of Intelligent Automation (IA), human agents can now partner with a Digital Workforce to increase better business outcomes.

Join Tarun Mehta, global industry leader for BPO at Automation Anywhere and Brian Cantor, Principal Analyst & CCW Digital Director, to learn how IA-powered contact centers can deliver better results for their customers.

During this session, we will discuss:

  • Intelligent Automation trends and benefits

  • Three key success factors to implementing Intelligent Automation

  • Use cases demonstrating how Contact Centers have applied Intelligent Automation

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