Abstract:



There’s been a dramatic shift in how human agents are being treated in the contact center industry. Where historically they were seen as a dispensable commodity resource, they are now the key to building customer trust and loyalty. And with the support of Intelligent Automation (IA), human agents can now partner with a Digital Workforce to increase better business outcomes.



Join Tarun Mehta, global industry leader for BPO at Automation Anywhere and Brian Cantor, Principal Analyst & CCW Digital Director, to learn how IA-powered contact centers can deliver better results for their customers.



During this session, we will discuss:



  • Intelligent Automation trends and benefits

  • Three key success factors to implementing Intelligent Automation

  • Use cases demonstrating how Contact Centers have applied Intelligent Automation

Sign up to watch webinar

Try Automation Anywhere
Close

For Businesses

Sign up to get quick access to a full, personalized product demo

For Students & Developers

Start your RPA journey instantly with FREE access to Community Edition