Automate insurance processes to reduce costs, streamline operations, and improve customer experience
From underwriting to customer service, apply the power of Robotic Process Automation and Artificial Intelligence (RPA+AI) in insurance to the most mundane yet complex activities including:
Reduce costs. Streamline insurance operations and improve productivity by automating repetitive processes.
Accelerate claims handling. Automate document processing and claims workflow to improve timeliness and accuracy.
Enhance underwriting. Improve access to internal and external data sources to enrich risk analysis and product development.
Improve customer service. Provide real-time access to customer data and accelerate completion of customer requests.
Increase policyholder retention. Identify retention risks and proactively offer products/services to meet customer needs.
Empower human resources. Free-up employees to perform value-adding analytical activities.
Dai-ichi Life chooses Automation Anywhere for exceptional ease of use that allows users to create bots without prior programming knowledge
We are saving 132,000 hours annually by implementing RPA to perform 460 tasks across the company.
– Kei Maedomari, Life Insurance Manager, Business Process Planning Department, Dai-ichi Life Insurance
Bots use Intelligent Document Processing to extract data from claim loss forms, damage estimates, and physician statements, and automatically update claims files. RPA facilitates coverage verification, triage and assignment of claims, settlement notifications and payment. Smart analytics built into the RPA platform provides real-time dashboards offering insights on claims volume, frequency, severity, type, status, closure time, and any other user-defined metrics.
Bots source, aggregate, and format data for underwriting and actuarial analysis. Attended automation enables underwriters to collaborate in real-time with agents and service representatives selling commercial, specialty, and life insurance policies.
A Digital Workforce enables customer service representatives to quickly aggregate customer and product information, address service requests, cross-sell insurance products, and interact with underwriters in real-time.
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