RPA for Insurance

From underwriting to customer service, apply the power of Robotic Process Automation and Artificial Intelligence (RPA+AI) in insurance to the most mundane yet complex activities including:

Data extraction from a wide array of documents
Collecting and organizing vast data sets
Swiftly responding to customer requests
Identifying cross-selling opportunities

Discover the benefits of intelligent automation for insurance operations

Reduce costs. Streamline insurance operations and improve productivity by automating repetitive processes.

Accelerate claims handling. Automate document processing and claims workflow to improve timeliness and accuracy.

Enhance underwriting. Improve access to internal and external data sources to enrich risk analysis and product development.

Improve customer service. Provide real-time access to customer data and accelerate completion of customer requests.

Increase policyholder retention. Identify retention risks and proactively offer products/services to meet customer needs.

Empower human resources. Free-up employees to perform value-adding analytical activities.

RPA drives digital transformation at scale for Dai-Ichi life insurance company

Dai-ichi Life chooses Automation Anywhere for exceptional ease of use that allows users to create bots without prior programming knowledge

We are saving 132,000 hours annually by implementing RPA to perform 460 tasks across the company.

– Kei Maedomari, Life Insurance Manager,
Business Process Planning Department,
Dai-ichi Life Insurance

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Data-intensive insurance processes? easy.

Eliminate manual data entry in claims processing

Bots use Intelligent Document Processing to extract data from claim loss forms, damage estimates, and physician statements, and automatically update claims files. RPA facilitates coverage verification, triage and assignment of claims, settlement notifications and payment. Smart analytics built into the RPA platform provides real-time dashboards offering insights on claims volume, frequency, severity, type, status, closure time, and any other user-defined metrics.

Seamlessly collect, organize, and aggregate data

Bots source, aggregate, and format data for underwriting and actuarial analysis. Attended automation enables underwriters to collaborate in real-time with agents and service representatives selling commercial, specialty, and life insurance policies.

Improve customer experience with help from RPA bots

A Digital Workforce enables customer service representatives to quickly aggregate customer and product information, address service requests, cross-sell insurance products, and interact with underwriters in real-time.