Agentic Automation for Customer Service

Give your teams the power to solve issues quickly

Delighting customers hinges on the speed and effectiveness of service. Agentic automation gets the job done, working securely and tirelessly across systems on its own so service agents can resolve cases faster and keep customers happier.

Bancolombia delivers world-class customer experiences with RPA

With robotic process automation, Bancolombia has saved more than 127K hours of time in its branches, increased customer satisfaction, and opened new revenue streams.

127K

annual hours freed up in branches

$19M

reduction in provisioning costs

1300%

ROI in the first year

Read customer story

“Hold, please” is about to be ancient history

Reduce AHT

Speed up support agent response time by 100% by connecting systems, people, and processes.

Get value from AI right now

See impact in a matter of days with out-of-the-box, customizable AI models.

Be accurate and consistent

Reduce human error and drive consistent messaging across every customer interaction.

Personalize experiences

Deliver custom solutions fast with automation powered by genAI to tailor experiences.

Boost job satisfaction

Automate mundane tasks and empower agents to focus on delighting customers.

Ensure compliance

Create AI guardrails to match your compliance, privacy, and security needs.

Say hello to a no-silo operating landscape

For every kind of customer support process, agentic automation connects systems, eliminates unnecessary handoffs, and gets time-consuming work done. The result is a smooth playing field for service agents to deliver optimal customer experiences.

Contact Center
Order Management
Complaint Resolution
Virtual Agents

Provide a single view of everything your agents need to deliver stellar customer service. With the context of a 360-degree view of the customer, agents are able to personalize customer interactions and move quickly to resolve cases.

Capture and review inquiries instantly, identify order information, and automatically kick off workflows like updating order status and sending customer notifications.

Speed resolutions with instant analysis of incoming complaints for content, need, and tone. Create cases automatically and notify the agent of case details. Auto-draft personalized replies with the appropriate tone of empathy and gratitude.

Power virtual agents to meet customers where they are and provide immediate, accurate responses to inquiries. Handle routine questions and common issues with personalized assistance 24/7.

Answer the call of productivity with agentic automation

Let your reps serve customers, not systems.

Walking a tightrope of customer expectations while juggling systems and high ticket volumes is over. Free your teams to connect with customers, solve complex problems, and deliver service that builds loyalty while agentic automation does the legwork of gathering context, running cross-system actions, and completing admin tasks.

Inquiry handling & resolution

Customer authentication/verification
Multi-system information retrieval
Status updates and tracking
Document retrieval and sharing
Common issue troubleshooting
Self-service guidance

Order management

Order status tracking
Modification processing
Cancellations
Returns authorization
Reorders
Cross-system reconciliation

Account administration

Account creation and setup
Profile updates and maintenance
Subscription management
Password resets and security verification
Plan and service changes
Account merging and consolidation

Communication & follow-up

Cross-channel message synchronization
Automated follow-up scheduling
Template customization
Communication history compilation
Sentiment-based response suggestions
Confirmation and documentation delivery

Knowledge management

Real-time information access
Guided troubleshooting workflows
Policy and procedure verification
Knowledge base article creation
Solution documentation
Case-specific resource compilation

Case management & workflow

Intelligent routing and assignment
SLA monitoring and escalation
Cross-department coordination
Action item tracking
Case documentation
Resolution verification and closure