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Better, faster service. Here’s how.

See how cloud-native automation helps contact centers achieve key objectives to deliver better, faster service in the 3 Ways to Level Up Your Contact Center eBook.

Lower AHT and higher customer satisfaction—all made possible by the cloud

Reduce Average Handle Time (AHT)

Reduce Average Handle Time (AHT)

Intelligent automation accelerates service delivery by navigating between multiple applications and departments in real-time. Task management solutions help to simplify contact center processes by allowing agents to set up automatic functions that manage repetitive, day-to-day tasks.

Bolster compliance

Bolster compliance

Enable contact centers to securely manage PII, PCI DSS, and HIPAA, and limit direct access to critical systems, reducing the risk of fraud and error. RPA allows contact centers to adjust to regulatory changes, ensuring accountability and transparency for their customers.

Eliminate time to launch lag

Eliminate time to launch lag

Web-based deployment means RPA go-live across thousands of agents in a matter of days. Along with agent guidance systems, contact centers can leverage machine-learning technology to help train and direct agents in following best practices.

Achieve rapid and resilient scale

Achieve rapid and resilient scale

Microservices architecture ensures adaptive scale with high availability to handle volume surges. RPA can help with predictive call routing, coping with changing volume patterns, and collecting more data on customer experience for improved interactions.

Reinforce operational continuity

Reinforce operational continuity

Built-in security, governance, and reliability ensure your contact center can operate 24/7.

Keep up, uninterrupted

Keep up, uninterrupted

Automatic upgrades with cloud-native RPA translates to low IT maintenance and overhead, and never-interrupted agent productivity.

TaskUs crushes AHT goals and improves customer satisfaction with Automation Anywhere

Next-generation customer experience (CX) provider sees next-level results with contact center automation

Manish Pandya

Within one month,we developed and deployed AARI and quickly demonstrated value by simplifying tasks for our frontline and efficiency gains for our clients.

– Manish Pandya, SVP of Digital Transformation, TaskUs quotes

105%

Improvement over AHT target

100%

Data accuracy

2X

Increase in ticket processing capacity reducing defects

3K+

Teammates supported by AARI

A connected contact center for a simple, fast experience

Cloud-native automation makes things better for live agents, virtual agents, and all the systems in between.

Simplify the agent experience

Simplify the agent experience

Bring everything your agents need onto a single screen with a 360-degree customer view across all channels. Agents work in tandem with automations to service the request, including collecting input, escalating as needed, performing after-call work, and collecting additional agent insight to close the ticket.

Do more with your virtual agents

Do more with your virtual agents

Empower virtual agents with complete data. RPA integrates customer journey data from all channels—IVR, email, chat, knowledgebase, etc.—and can automate AI-generated next-best actions to handle more requests from beginning to end.

Connect and scale existing systems

Connect and scale existing systems

Automate complex, multi-touch workflows that span current and legacy applications, and embed automation right within CRM and ticketing systems so agents never switch screens—all while controlling direct access to sensitive data.

 

Integrate with your system of choice

Connect any contact center system with the power of automation. Cloud-native intelligent automation is application agnostic.

 
Google Cloud

Extend lifelike interactions with virtual agents to complete more requests, end to end, through intelligent automations that reach hard-to-access systems and execute next-best actions.

 
Google Cloud

Amplify the power of your cloud contact center with robust automations to seamlessly simplify and execute tasks, from routine to complex, right within SFDC.

 
Google Cloud

Expand IVR fulfillment capabilities and success rate with automated information-gathering and actioning across systems from on-prem mainframes to cloud-based web services.

Explore the world of customer service automation with RPA

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From the blog
From the blog

See how easy it is to streamline contact center workflows with attended automation

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