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Automation Anywhere named a Leader in IDC MarketScape for Business Automation Platforms 2025 Download excerpt Download excerpt
AI for Customer Service: Benefits and Use Cases
Evaluate the transformative role of AI, its benefits, real-world applications, and how agentic automation can drive efficiency, reduce costs, and enhance customer satisfaction.
Read the blog
Answer the call of productivity with agentic automation
Let your reps serve customers, not systems.
Walking a tightrope of customer expectations while juggling systems and high ticket volumes is over. Free your teams to connect with customers, solve complex problems, and deliver service that builds loyalty while agentic automation does the legwork of gathering context, running cross-system actions, and completing admin tasks.
Inquiry handling & resolution
- Customer authentication/verification
- Multi-system information retrieval
- Status updates and tracking
- Document retrieval and sharing
- Common issue troubleshooting
- Self-service guidance
Order management
- Order status tracking
- Modification processing
- Cancellations
- Returns authorization
- Reorders
- Cross-system reconciliation
Account administration
- Account creation and setup
- Profile updates and maintenance
- Subscription management
- Password resets and security verification
- Plan and service changes
- Account merging and consolidation
Communication & follow-up
- Cross-channel message synchronization
- Automated follow-up scheduling
- Template customization
- Communication history compilation
- Sentiment-based response suggestions
- Confirmation and documentation delivery
Knowledge management
- Real-time information access
- Guided troubleshooting workflows
- Policy and procedure verification
- Knowledge base article creation
- Solution documentation
- Case-specific resource compilation
Case management & workflow
- Intelligent routing and assignment
- SLA monitoring and escalation
- Cross-department coordination
- Action item tracking
- Case documentation
- Resolution verification and closure
Bancolombia delivers world-class customer experiences with agentic automation
With agentic process automation, Bancolombia has saved more than 127K hours of time in its branches, increased customer satisfaction, and opened new revenue streams.
127K
annual hours freed up in branches
$19M
reduction in provisioning costs
1300%
ROI in the first year
Give your teams the power to solve issues quickly
Delighting customers hinges on the speed and effectiveness of service. Agentic automation gets the job done, working securely and tirelessly across systems on its own so service agents can resolve cases faster and keep customers happier.
Your new customer service operating system is ready
Trusted to execute your most complex processes with white-glove security and speed, the Agentic Process Automation System is the new backbone of customer service and support teams.
“Hold, please” is about to be ancient history
Reduce AHT
Speed up support agent response time by 100% by connecting systems, people, and processes.
Get value from AI right now
See impact in a matter of days with out-of-the-box, customizable AI models.
Be accurate and consistent
Reduce human error and drive consistent messaging across every customer interaction.
Personalize experiences
Deliver custom solutions fast with automation powered by genAI to tailor experiences.
Boost job satisfaction
Automate mundane tasks and empower agents to focus on delighting customers.
Ensure compliance
Create AI guardrails to match your compliance, privacy, and security needs.
Say hello to a no-silo operating landscape
For every kind of customer support process, agentic automation connects systems, eliminates unnecessary handoffs, and gets time-consuming work done. The result is a smooth playing field for service agents to deliver optimal customer experiences.
- Contact Center
- Order Management
- Complaint Resolution
- Virtual Agents
Provide a single view of everything your agents need to deliver stellar customer service. With the context of a 360-degree view of the customer, agents are able to personalize customer interactions and move quickly to resolve cases.
Capture and review inquiries instantly, identify order information, and automatically kick off workflows like updating order status and sending customer notifications.
Speed resolutions with instant analysis of incoming complaints for content, need, and tone. Create cases automatically and notify the agent of case details. Auto-draft personalized replies with the appropriate tone of empathy and gratitude.
Power virtual agents to meet customers where they are and provide immediate, accurate responses to inquiries. Handle routine questions and common issues with personalized assistance 24/7.
Go from zero to customer delight in seconds
Customers want more out of their experiences with brands. Learn how to equip your customer service agents with agentic automation tools to deliver personalized experiences and resolve cases at lightning speed.
Get a demoWhat customers have to say about us.
Find out why our customers keep coming back.
What real users are saying about Automation Anywhere vs. UiPath.
I’ve used UiPath as a developer. Now, I’m using Automation Anywhere as well. When I compare both, the biggest point is cognitive abilities. The Document Automation is the best in class. You won’t find that even in UiPath.
Gagnish R,
ETL Analyst at a tech vendor with 10,001+ employees
What real users are saying about Automation Anywhere vs. Microsoft Power Automate.
We also explored Microsoft’s Power Automate. However, it wasn’t as mature or up to an enterprise level at the time. Automation Anywhere had good standards and excellent support, in terms of architecture, design, and user interface, we chose Automation Anywhere. It also has good community support.
Venkata K.,
Solution Architect at CMG Mortgage, Inc.
What real users are saying about Automation Anywhere vs. Blue Prism.
We had to switch to Automation Anywhere due to the high initial license fee associated with Blue Prism. Automation Anywhere is more cost-effective.
Somasundaram N.,
Managing Director at Finixel Technologies Private Limited.
What real users are saying about Automation Anywhere vs. alternative solutions.
Before using Automation Anywhere I checked Blue Prism & Ui Path but I preferred Automation Anywhere because it is best in quality. It also has Document Automation for unstructured data converting in structure.
Gajanan S.,
Software Engineer at OMFYS Technologies India Pvt.Ltd.
What works—and what doesn’t—in customer service automation
What is agentic automation like for real customer service teams?
Hear first-hand from customers using agentic automation to reduce AHT and create a frictionless customer experience.
Watch webinarBuild a customer service AI agent
It’s easier than you think. Check out our how-to guide for setting up AI agents that redefine how service teams operate.
Get the guide
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