The demand for digitally skilled talent is on the rise, with 88% of hiring managers agreeing formalized retraining programs will be imperative in the coming years, according to a Salesforce Research report.
Challenging social backgrounds and lack of opportunity to develop specific skills shouldn’t preclude highly motivated individuals from stepping up to help fill the skills gap and secure good jobs. Whether it’s an autism diagnosis, homelessness, or simply a poor economic area, these disadvantages don’t have to be limiting.
That’s why Automation Anywhere has embarked on a corporate social responsibility initiative to equip all segments of society with technology skills they can take to any job they’re interested in. As part of that initiative, we’ve partnered with PeopleShores to retrain and upskill challenged, underprivileged, and at-risk individuals in Robotic Process Automation (RPA), the fastest-growing segment of the software enterprise market, according to Gartner.
The mission of PeopleShores, “bringing technology-oriented careers to the shores of economically challenged communities in the USA through impact sourcing,” aligns well with ours. Our collaboration underlines the need for organizations to address potential skills gaps related to automation and, at the same time, helps provide PeopleShores team members with a new career path that matches with the kinds of skills companies will require.
Specifically, our partnership will empower PeopleShores employees, or process associates (PAs), with the tools and training needed to get them on their feet. We engage with PeopleShores in three main areas:
“With this strong partnership with Automation Anywhere, many of our process associates are going from novices to bot developers in less than six months,” says Murali Vullaganti, PeopleShores founder. That’s life-changing as it opens doors for workers to fill vital roles and earn more than minimum wage.
The PeopleShores job training program is divided into three stages. Disadvantaged individuals who prove themselves highly motivated to learn, grow, and contribute, and pass a rigorous screening process, start as trainees. This stage lasts one to three months, depending on the individual’s development.
Training covers in-demand skills, such as RPA, data analysis, computer tools, and time management, as well as social skills, grooming, professional etiquette, teamwork, and customer service. At the end of the training, qualified candidates are referred to PeopleShores for potential jobs.
Internship, stage two of the program, serves as a stepping stone between training and full-time employment. After passing in-person interviews, a background check, and character reference checks, trainees are hired as interns for up to three months, working 28 to 40 hours per week for hourly pay.
Interns learn advanced skills in this stage, typically in an area of potential staffing. Those who show outstanding performance are hired full time as PAs.
Stage 3 marks many PAs’ first full-time employment position. Because of that, the stage includes a comprehensive orientation that covers benefits, job expectations, employment policies, confidentiality, fiscal responsibility, and much more. PAs receive salaries, healthcare benefits, and paid time off.
But the PeopleShores program doesn’t stop there. A focus on employee growth, development, and support is paramount and includes on-the-job training in both online and classroom formats.
Together, Automation Anywhere and PeopleShores are empowering the workforce of the future, giving opportunities in the form of jobs to underserved segments of society. After all, it’s our corporate social responsibility.
Neeti Mehta Shukla, senior vice president of brand and culture, is an avid strategist with more than 20 years of business management, technology marketing, and entrepreneruial experience. A visionary and advocate of bot ethics, she's one of only five women globally who've founded companies worth more than USD $2 billion.