Automation Anywhere Recognized by Gartner Peer Insights

Our customers have spoken. Automation Anywhere has been positioned as a Gartner Peer Insights Customers’ Choice for Intelligent Document Processing (IDP) Solutions—and we are honored to be the only company to be recognized with this distinction. We also have the highest vendor rating of 4.8 out of 5.0 stars, had the highest share of customers’ “willingness to recommend” at 92%, and have the highest ratings for Product Capabilities and Deployment Experience based on 26 ratings as of 30 April 2025 for Automation Anywhere Document Automation.

Download Gartner Peer Insights Voice of the Customer 2025 for Intelligent Document Processing to read all the insights.

To us, this recognition is significant because it’s based entirely on customer feedback. “Customer first” is one of our values, and Automation Anywhere is building solutions that are changing the way the world works. Our customers utilize agentic AI solutions to automate document processes, where AI agents handle complex, multi-step workflows autonomously with minimal human supervision. Our Agentic Process Automation (APA) System transcends front- and back-office silos, automating business processes as they strive to become an autonomous enterprise. You can read about how they’re doing it in our nearly 200 published customer stories.

Let’s dig a little deeper into why IDP is so important to enterprise automation strategies and how our customers are using Automation Anywhere to automate the most complex document processes.

Impact propelled by innovation

In today’s data-driven world, organizations face pressure to process large volumes of unstructured documents—from invoices and customer onboarding forms to medical claims, contracts, and more. Our Document Automation solution enables enterprises to extract, validate, and act on data quickly and accurately, resulting in more intelligent workflows and faster decisions. It goes beyond just recognizing data; it understands the context.

Compared to legacy document capture solutions and specialized AI tools, we’re leading the advancements with new capabilities that use specialized AI along with LLMs and generative AI from vendors like Microsoft, Anthropic, AWS, Google, Open AI, and many others. This enables the extraction of hard-to-detect data with high accuracy (>95%) and the ability to understand the data’s context, driving the next best action far beyond what traditional document processing systems of the past and present can achieve.

As part of the APA System, enterprises are unlocking AI’s full potential to break down silos and automate mission-critical processes at scale. Let’s think about it. Documents drive business processes, and data drives decisions. With Document Automation, we are solving some of the most complex business challenges enterprises face today, going beyond simply extracting data. We’re connecting information to a host of AI agents that analyze the data, suggest actions, and even act on their own to perform deterministic and cognitive tasks far beyond what any IDP specialized tool can deliver.

Document automation that delivers real results, real outcomes

Our customers aren’t just adopting automation—they’re accelerating transformation. In every industry, document automation delivers quantifiable results: faster cycle times, higher accuracy, and seamless end-to-end workflows.

A utility company automated invoice processing for 3,300 vendors, handling 170,000 invoice documents in six months. It reduced invoice turnaround from 8 days to same-day processing, saving 12,000 hours and boosting employee satisfaction by 87%.
A wealth management firm achieved 99.9% data accuracy on ACH documents, reducing rework by 30% and saving 25,000 hours annually.
Another engineering company utilized generative AI to audit 65,000 technical documents, resulting in a 71% reduction in errors and an annual savings of $277,000.

Together, these results demonstrate how Document Automation isn't just streamlining tasks—it's transforming operations, reducing costs, and enhancing workforce productivity. The shift from manual effort to intelligent execution is underway, and its impact is evident.

Looking ahead

This recognition fuels our commitment to continuous innovation, including new and innovative advancements with GenAI-powered document processing and deeper integrations with APA to analyze data extracted from unstructured documents, providing tailored recommendations for the most effective next steps and decision-making in various business processes.

To everyone who’s been part of this journey: thank you. And to those exploring IDP for the first time—connect with us. We want to discuss your needs and explore how we can assist you.

Don't forget to download the Gartner Peer Insights Voice of the Customer 2025 for Intelligent Document Processing to read what our customers have to say.

Disclaimer

Gartner, Voice of the Customer for Intelligent Document Processing Solutions, By Peer Contributors, 11 July 2025

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Automation Anywhere.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.