• Customer story
  • Features
  • Customer story
  • Use Cases

Reduce AHT, fraud loss, and cost per order.

Unify systems and data

Unify systems and data

Guide reps across CRM, OMS, WMS, and payments. Fewer screens, faster resolution, consistent outcomes.

Triage fraud in real-time

Triage fraud in real-time

Score transactions across POS and ecommerce, flag risk, trigger step-ups, and auto-compile evidence for disputes.

Optimize store credit and loans

Optimize store credit and loans

Orchestrate applications, verifications, disclosures, and servicing with human review at checkpoints.

Streamline document-heavy processes

Streamline document-heavy processes

Extract data from invoices, chargebacks, IDs, and claim packets. Cut rekeying, errors, and touch time.

Reduce order and returns exceptions

Reduce order and returns exceptions

Detect mismatches, validate entitlements, update orders, issue refunds or exchanges, and notify customers.

Orchestrate finance ops

Orchestrate finance ops

Automate invoice capture, three way match, cash application, and reconciliations. Improve close speed and accuracy.

Cargill drives $19M savings with 236 automations

Global CPG leader scales source-to-pay and order entry automations, standardizing operations and improving retention.

$19M

Savings to-date

700

Opportunities captured

236

Cumulative automations by FY2023

Read customer story

Top U.S. retailer saves $2M+, meets 85-second AHT

Agentic process automation unifies customer data, speeds AP invoice processing, and cuts contact center handle time to 85 seconds.

$2M+

Annual savings in

65K

Invoices processed annually by Document Automation

85

Seconds average call handling time (AHT)

Read customer story

Ahold Delhaize shared services save 69,000+ hours

Automating complex and time-consuming processes in AP, AR, pricing, and inventory, cuts errors, costs, and rework across grocery brands.

69,000+

Full-time equivalent (FTE) hours saved

75%

Finance-eligible processes automated

65+

Bots in production

Read customer story

Automate the moments that define margin.

Serve customers faster, fight fraud earlier, and streamline shared services.

Connect and orchestrate across CRM, OMS, POS, payments, and risk engines with purpose-built AI agents to guide service, score fraud, process store credit and loans, and clear queues. Cut AHT, chargebacks, and cost per order with agentic automation.

Customer Service

Customer Service

  • Omnichannel intake
  • Agent co-pilot
  • Next best action
  • Email triage
  • Sentiment routing
  • Returns approval
  • Knowledge surfacing
Fraud Detection & Prevention

Fraud Detection & Prevention

  • Transaction scoring
  • Identify checks
  • Refund abuse prevention
  • Bot order flags
  • Risk casework
Store Credit & Loans

Store Credit & Loans

  • Pre-qual screening
  • Application capture
  • KYC verification
  • Dispute resolution
  • e-OSCAR responses
  • Payoff calculation
Inventory & Fulfillment

Inventory & Fulfillment

  • Demand forecasting
  • Replenishment planning
  • Store transfers
  • Pick pack ship
  • Slotting optimization
  • Carrier selection
  • Delivery exceptions
Pricing & Promotions

Pricing & Promotions

  • Price governance
  • Markdown planning
  • Promo setup
  • Coupon validation
  • MAP compliance
  • Price change alerts
  • Competitive tracking
Back-Office Operations

Back-Office Operations

  • Invoice capture
  • Three way match
  • Price updates
  • Catalog sync
  • Vendor onboarding
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