Customer Quote

With RPA, we can now automate processes without requiring changes from our vendors. It’s opened a new world of opportunity.

Linda Banks
RPA Manager

Customer achievements.

Customer Achievements


Full-time equivalent (FTE) hours saved


Finance-eligible processes automated


Bots in production

RBS powers their commitment to cost savings with Automation Anywhere.

Automation has been an important part of RBS’s business for more than 15 years, driven largely by cost containment. A constant goal of any shared service center is to reduce internal costs and pass those cost savings onto customers. Automating processes helps accomplish this.

Toward that goal, RBS had its first RPA training session in December 2016 and its first bots running by the first quarter of 2017. The company automated its first tasks shortly thereafter. That went so well that the company soon expanded automation to other shared services, as well as branded units.

Processes automated.

  • Accounts payable/receivable
  • Inventory processing
  • Global tax processing
  • HR and pricing processing

Customer overview.

Retail Business Services (RBS) is the branch of Ahold Delhaize USA that provides services to six East Coast grocery brands, including Food Lion, Giant Food, Giant/Martin’s, Hannaford, and Stop & Shop, as well as the country’s largest online retailer, Peapod.

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