Ahold Delhaize RPA Case Study| Automation Anywhere

Bridging the gap to vendor systems with intelligent automation.

Robotic process automation (RPA) from Automation Anywhere has saved the company thousands of manual hours, mostly in its finance department, by automating accounts payable, accounts receivable, and inventory processes. The company is benefiting from fewer errors and less rework needed. And some of the bots are even performing very complex and time-consuming processes. The best part is RBS no longer needs changes from its application vendors.

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Customer Quote

With RPA, we can now automate processes without requiring changes from our vendors. It’s opened a new world of opportunity.

Linda Banks
RPA Manager

Customer achievements.

Customer Achievements

69,000+

Full-time equivalent (FTE) hours saved

75%

Finance-eligible processes automated

65+

Bots in production

RBS powers their commitment to cost savings with Automation Anywhere.

Automation has been an important part of RBS’s business for more than 15 years, driven largely by cost containment. A constant goal of any shared service center is to reduce internal costs and pass those cost savings onto customers. Automating processes helps accomplish this.

Toward that goal, RBS had its first RPA training session in December 2016 and its first bots running by the first quarter of 2017. The company automated its first tasks shortly thereafter. That went so well that the company soon expanded automation to other shared services, as well as branded units.

Processes automated.

Accounts payable/receivable
Inventory processing

Global tax processing
HR and pricing processing

Leaning into the future of automation success with AI.

RBS is in the process of expanding RPA throughout its business. With 65 software bots currently in production, the company is excited about more complex automation opportunities using artificial intelligence.

Customer Quote

A goal of any shared service center is to cut costs and pass savings onto consumers. RPA helps us do that.

Linda Banks
RPA Manager

Customer overview.

Retail Business Services (RBS) is the branch of Ahold Delhaize USA that provides services to six East Coast grocery brands, including Food Lion, Giant Food, Giant/Martin’s, Hannaford, and Stop & Shop, as well as the country’s largest online retailer, Peapod.