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Featured
Named a 2026 Gartner® Magic Quadrant™ Leader for RPA.Recognized as a Leader for the Eighth Year in a Row Download report Download report
+80%
autonomous-resolution rate
Automation Anywhere AI agents resolve requests to help IT avoid drowning in ticket overload.
Up to
50%
reduction in license and labor costs
Less tickets means fewer licenses needed to manage your IT service desk.
Up to
70%
increase in employee productivity
As AI agents handle most tickets, IT teams shift from resolving tickets to thinking more strategically.
Automation Anywhere vs. ServiceNow
| Automation Anywhere | ServiceNow | |
|---|---|---|
AI quality and agentic depth |
80% autonomous-resolution across L1, L2 and L3. A universal agent directs domain and task specific agents, runs on domain-specific models, and uses an ontology that keeps learning from your SMEs. |
Agentic AI layered onto a ticket-centric platform. Built to speed up fulfillment, not remove the request. |
Time to value |
Implement in 6-8 weeks through a prebuilt ServiceNow Store integration. No re-platforming needed. |
Agentic rollout depends on tier changes, configuration and implementation partners. |
Pricing stability |
Fixed enterprise subscription. No AI meter, and AI spend isn't tied to platform seats or tier upgrades. |
AI usage is metered on top of seat-based licensing, so spend rises as adoption grows. |
Autonomy on your current tier |
Out-of-the-box agents run on the ServiceNow tier you already have, no upgrade needed. Does not require upgrading to ServiceNow's Prime tier |
Autonomous AI Specialists and custom agent creation require ServiceNow’s Prime tier. |
The Calculator
See how much you could save by adding Automation Anywhere to your ServiceNow environment.
Get your custom ROI
Fill in your inputs on the left, then click "Calculate My ROI" to unlock your personalized results.
Calculate my ROIAuto-Resolution Target
80%
0 service desk agents
freed up to work on other tasks
Service Desk Agent Savings
$0
License Cost Reduction
$0
MSP Consolidation
$0
Total Annual Benefits
$0
Cost Per Ticket Comparison
Current
$0
With Automation Anywhere
$0
Reduction
80%
3 Years Benefits
$0
With 0 service desk agents & based on
0 tickets/year
Estimated based on multiple industry reports and customer data
Some of the world’s biggest companies are turning this potential ROI into reality.
See Resolution as It Happens
FAQs
How is Automation Anywhere’s agentic AI for ITSM solution different from Moveworks and ServiceNow?
Automation Anywhere’s agentic AI for ITSM solution is purpose-built for ITSM and leverages domain-specific AI agents capable of talking across multiple systems and deliver end-to-end execution without increasing complexity or licensing costs, unlike ServiceNow.
Does Automation Anywhere require replacing ServiceNow, or can it work alongside existing ITSM tools?
Automation Anywhere integrates with ServiceNow and an organization's broader application ecosystem as an AI execution layer, enabling enterprises to eliminate manual work without replacing the tools they already rely on.
Can organizations maintain full visibility into what Aisera by Automation Anywhere AI agents are doing across systems?
Yes - Automation Anywhere provides a robust AI governance framework with step-level audit trails and end-to-end outcome visibility across systems, enabling safe and controlled deployment of agentic AI.
Can Automation Anywhere connect to legacy systems that don’t have APIs available?
Automation Anywhere can connect to legacy applications even without APIs, using UI automation, computer vision, and workflow orchestration to interact directly with systems. This enables end-to-end automation across older, siloed environments - without requiring costly integrations or system upgrades.
Can Agentic AI reduce the number of ServiceNow licenses required?
An agentic Al solution like Aisera (by Automation Anywhere) autonomously resolves tasks end-to-end across the enterprise using Al agents, reducing ticket volumes and may lower the need for ServiceNow licenses.
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