Reduce your ServiceNow IT costs | Automation Anywhere

How much could you save by automating your IT service desk?

Enter your current service desk data below. We'll calculate your potential ROI with Automation Anywhere.

Calculate your potential savings with Automation Anywhere

Get your custom ROI

Fill in your inputs on the left, then click "Calculate My ROI" to unlock your personalized results.

Calculate my ROI

Auto-Resolution Target

80%

0 service desk agents
freed up to work on other tasks

Service Desk Agent Savings

License Cost Reduction

MSP Consolidation

Total Annual Benefits

Cost Per Ticket Comparison

Current

With Automation Anywhere

Reduction

80%

3 Years Benefits

With 0 service desk agents & based on
0 tickets/year

Estimated based on multiple industry reports and customer data

80%+ auto-resolution rate

Automation Anywhere AI agents resolve requests before they become tickets. Less volume. Less noise. Less burden on IT.

Legacy ITSM is built for ticket and seat creation.

up to 50% reduction in license & labor costs

Automation Anywhere breaks the seat-based model by resolving requests before they hit the help desk.

More tickets. More seats. More cost. That’s legacy ITSM.

up to 70% increase in employee productivity

With most tickets handled by AI agents, teams shift from resolving tickets to driving outcomes with less manual effort.

Legacy ITSM drives more work to humans.

See resolution as it happens

Customer trust: the ultimate recognition

Aisera deflects 90% of tickets. bolstering agent efficiency.

Manager of IT services

A game-changer in AI solutions.

Architect

Excellent Overall experience with Aisera

Product Manager, Employee Enablement

Good AI platform, with high accuracy

Software developer

Automation Anywhere vs. ServiceNow at a glance

Criteria	Automation Anywhere	ServiceNow
Core focus	AI-native platform built for employee self-service and autonomous resolution	Traditional ITSM/ESM platform optimized for agent-assisted workflows
Go-live timeline	6-12 weeks	6-12 months
Integration	Fast, open and scalable	Complex, slow, and partner-dependent
Self-service experience	Autonomous AI agents that proactively resolve requests across Slack, Teams, email, portal, and browser	Traditional portal-based system requiring agent intervention
Built-in AI & automation	AI-native available out-of-the-box	Available as a paid add-on
Workflow automation	AI agents built in natural language — no pre-built workflows required	Rule-based workflows requiring significant design, configuration, and ongoing maintenance
Total cost of ownership	Lower TCO — AI reduces manual effort, headcount dependency, and licensing overhead	High TCO driven by complex licensing tiers, consulting costs, and ongoing maintenance

Frequently asked questions

How is Automation Anywhere’s agentic AI for ITSM solution different from Moveworks and ServiceNow?

Automation Anywhere’s agentic AI for ITSM solution is purpose-built for ITSM and leverages domain-specific AI agents capable of taking across multiple systems and deliver end-to-end execution without increasing complexity or licensing costs, unlike ServiceNow.

Does Automation Anywhere require replacing ServiceNow, or can it work alongside existing ITSM tools?

Automation Anywhere integrates with ServiceNow and an organization's broader application ecosystem as an AI execution layer, enabling enterprises to eliminate manual work without replacing the tools they already rely on.

Can organizations maintain full visibility into what Aisera by Automation Anywhere AI agents are doing across systems?

Yes - Automation Anywhere provides a robust AI governance framework with step-level audit trails and end-to-end outcome visibility across systems, enabling safe and controlled deployment of agentic AI.

Can Automation Anywhere connect to legacy systems that don’t have APIs available?

Automation Anywhere can connect to legacy applications even without APIs, using UI automation, computer vision, and workflow orchestration to interact directly with systems. This enables end-to-end automation across older, siloed environments - without requiring costly integrations or system upgrades.

Can Agentic AI reduce the number of ServiceNow licenses required?

An agentic Al solution like Aisera (by Automation Anywhere) autonomously resolves tasks end-to-end across the enterprise using Al agents, reducing ticket volumes and may lower the need for ServiceNow licenses.

These product performance comparisons are based on internal Automation Anywhere analyses and publicly available information. These comparisons are intended solely for illustrative purposes and are not meant to misrepresent or undermine any competitors' products and may not reflect product or other updates that may have occurred after the date such comparisons were created. Performance outcomes may differ based on specific conditions and use cases. Automation Anywhere, Inc. does not warrant the accuracy or completeness of competitor product information and advises prospective buyers to perform their own assessments to determine product suitability and performance.

Fastest time to business value with Automation Anywhere.

Book a Demo

They charge for seats. We charge for results.