Streamline Telecom operations and improve margins with automation
Today we’re at the tipping point of an unprecedented change on the convergence of technologies. The rollout and promise of 5G is a major transformation that will impact and benefit every industry.
Robust networks and continuity of service have always been vital and are even more critical today. The blurring of connections between wireless, wirelines, cable, broadband, satellite, and over-the-top services is only beginning. Now, more than ever, telecom companies need to find ways to converge systems, organize data, and personalize the user experience — all without significant disruption or cost to the business.
Robotic Processes Automation (RPA) with Artificial Intelligence (AI) provides an intelligent automation platform giving telecom companies the flexibility and agility necessary to rise to the challenge. Intelligent automation helps connect disparate business systems, organize data, especially unstructured data, and transfer data from legacy systems typically invisible to business systems while helping streamline data-driven customer experiences. Automation Anywhere enables telecom companies to leverage a digital workforce that frees up their teams for customer-facing opportunities while keeping costs down on operations.
Use Intelligent Automation to streamline customer account management including simplifying provisioning of new lines and services.
Intelligent Automation is the key to automating data and aggregating multiple data sets in the Network Operations Center—vital to the mission critical operations.
Automated ticketing solutions, alert management and remote diagnostics are a few examples where Intelligent Automation can play a role
Leverage a digital workforce to provide valuable data insights for customer support staff. Minimizing customer wait time, support staff maintains the agility to handle customer needs quickly and improving the experience.
Sprint Corporation is a major telecommunications company based in Overland Park, Kansas. The fourth-largest mobile network operator in the United States offers a wide variety of wireless and wireline services to 53.9 million consumers and businesses and has an annual revenue of $33.6 billion.
Sprint chose Automation Anywhere for its user-friendly interface, high functionality with unattended bots, and experience with a wide range of industries across the world. Sprint’s companywide Automation Anywhere RPA program kicked off late in 2018, with the target to automate 50 use cases as quickly as possible—an unprecedented scope and timeline. They were able to achieve this goal in just six months.
More than 50 additional use cases are in the development pipeline, and as the company’s understanding of how to best succeed improves, ideation is accelerating.
Additional use cases in pipeline
AI combined with the power of Intelligent Automation in the cloud, drives telecom to new levels. Manage and increase ARPU, evolving technology developments, convergence and 5G rollout and business growth with the help of a digital workforce.
With a digital workforce in play managing potential network issues, telecom leaders can set their sights on operational improvement. This takes organizations from reactive to proactive.
Intelligent automation is a vital part of the digital response to prevent compromise of the network and ensure continuity of service, especially in the face of a crisis.
Disparate systems and siloed data place a strain on delivering top-tier service while simultaneously staggering growth and innovation. By leveraging bots that are created to track and report company information to a designated location, companies have access to all of their aggregated data within one common view.
Routine data entry erodes team morale and is subject to human error. With RPA, telecom companies work with error-free information to make strategic and agile decisions to positively impact the business.
What do 5G, AI, IoT and Targeted Content have in common? Together they represent a revolution for the telecom industry, at the same time as average revenue per user is declining. But there is light at the end of the tunnel; most telecom providers point to emerging technologies and digital transformation as the keys to the future.
In this special report, Transforming Telecommunications with Intelligent Automation, Automation Anywhere shares:
How intelligent automation can support telecommunications companies’ digital transformation
Four key areas where RPA and AI are already making an impact within telecom organizations
Telecommunications use cases for RPA and AI with the business, and the results and ROI you can expect
Download this eBook to see how intelligent automation works in the telecommunications environment and discover ways to apply RPA and AI to keep pace with the rapid evolution of the industry.
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