Healthcare organizations need the relief and rapid, reliable, support offered by Intelligent Automation.

Applying RPA and AI to critical healthcare processes offers improved outcomes across both patient and provider goals, including consistent treatment, faster admissions, more available time for healthcare workers to focus on patients. Harness a highly secure and scalable Digital Workforce to support the critical requirements of healthcare delivery today.

RPA+AI FOR EMERGENCY COMMAND CENTER EFFECTIVENESS

24/7 Digital Workforce crisis management support

Create an automation-augmented Emergency Command Center to improve resource coordination with real-time updates and better predict near-term needs with greater visibility. Bots execute rules-based public health protocols to ensure health standards are enforced. Reduced concern and confusion with a central knowledge base.

What can Intelligent Automation do?

  • Monitor cases and trace contacts
  • Manage inventory, e.g., supplies, equipment, isolation beds
  • Track essential healthcare personnel, expedite credentialing of contract staff
  • Execute and enforce emergency public health/medical protocols (e.g., PPE usage, vaccinations) as well as continuity plans
  • Follow briefings and updates from government and health agencies (CDC, state public health depts)
  • Execute mutual-aid agreements with EMAs, EMS, other care providers, Fire/LE, LEPCs, humanitarian orgs, CERTs, Medical Reserve Corps (MRC), private businesses, academic institutions (public health, medicine, nursing)
  • Execute communication plans for public and stakeholders, implement dedicated multilingual contact center
  • Conduct analytics to predict disease course and estimate demand
CONTACT CENTER

Bot tracks requests from contact center, new cases, rules-based routing

MONITORING

Bot tracks EHR/ADT for cases, populates dashboard

COMMUNICATIONS

Bot EXCHANGES info with state public health dept, CDC

INVENTORY

Bot ACCESSES inventory & supplier systems to track critical supplies

STAFFING

Bot ACCESSES HR & staff scheduling systems for status

EXTERNAL PARTNERS

Bot EXCHANGES info with mutual-aid partners, etc.

COMMAND CENTER DASHBOARD
HEALTH

EMERGENCY COMMAND CENTER

BOT EXECUTES rules-based public health & medical protocols Bot Insight informs dashboard and triggers contingency plans

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COMMUNCIATIONS

Bot UPDATES public info site and contact center staff

EXTERNAL PARTNERS

Bot EXECUTES predefined mutual-aid plans & contracts

PROTOCOLS

Bot AUTOMATES pubic health, infection control, medical, & business protocols

BED CONTROL

Bot manages isolation room availability & housekeeping status

STAFFING

Bot EXPEDITES onboarding process for additional staff

INVENTORY

Bot manages inventory orders & backup suppliers

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EXPEDITE PATIENT ADMISSIONS WITH RPA+AI

Use RPA and AI to increase intake speed and efficiency to handle surges in patient volume and reduce wait times

PRE-registration

IQ BOT inserts data into intake form

registration

Bot checks id insurance, other information

physican visit

notes, lab orders, treatments in EHR IQ Bot monitors for target admission diagnosis

admission

patient admitted

target diagnosis

triggers RPA bot to activate protocols for triage & service scheduling

adt system

Bot automates admission forms

bed control

Bot checks isolation room availability & housekeeping status

ALERTS

Bot notifies lab, radiology, & pharmacy

INventory

Bot checks supplies for required items, eg, masks, gloves

STAFFING

Bot issues alert to staffing system

reporting

Bot notifies purblic health agency Bot sends report to command center

Get ahead of capacity bottlenecks with Intelligent Automation. Automation produces higher admissions throughput and relieves busy staff of repetitive rule-based tasks.

What can Intelligent Automation do?

  • Send hospital pre-registration screening information to anticipate demand
  • Validate patient information at registration with AI
  • Monitor EHR for target diagnosis
  • Admission triggers RPA bot to initiate protocols for triage & service scheduling
  • Automate admissions forms
  • Check isolation room bed availability, housekeeping status, patient discharges
  • Send notices to lab, radiology, pharmacy
  • Check inventory for masks, gloves, etc.
  • Alert staffing scheduling system
  • Report to public health agency, command center

ENABLE MORE RIGOROUS INFECTION CONTROLS

Coordinate effective care and infection control with Intelligent Automation

Throughout patient admission, treatment, and care, automation enables increased effectiveness of infection controls, lowering the likelihood of spread. RPA and AI can help to effectively manage capacity (demand) and coordinate care based on shared information and evolving medical guidelines.

What can Intelligent Automation do?

  • Prompt identification and triage of suspect cases by scanning ADT/EHR for symptoms, signs, diagnoses
  • Enforce CDC infection control protocols, track room entry/exit, visitor screening and protocols
  • Manage inventory and support – airborne isolation rooms, PPEs, sanitizer, housekeeping
  • Monitor patient status via EHR to flag deterioration or signal readiness for discharge
  • Trigger contingency plans, if cases exceed capacity
  • Manage dedicated healthcare personnel at risk
  • Effective internal/external communications and reporting
  • Run training for staff on infection control
ADMISSION
BED CONTROL

Bot checks availability of Airborne Infection isolation Room (AIIR), triages to quarantined waiting area if not available

STAFF

Bot notifies dedicated clinical team to confirm CDC protocol orders, add orders if needed. Bot transmits risk assessment to Command Center

INFECTION CONTROL

Bot alerts infection control nurse, who traces contacts

ANCILLARY SERVICES

Bot sends alarts to dietary lab, imaging, pharmacy, RT, housekeeping, supplies

ADMINISTRATION

Bot Notifies hospital operational & clinical leadership

HOSPITALIZATION

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cdc guidelines

Bot tracks staff visits, vital signs, PPE compliance through EHR, self entry, or location-tracking wearable

patient monitoring

Bot tracks medical criteria allowing patient to transfer out of isolation room

visitor screening

Bot automates screening questionnaire & symptom flagging, edudates on infection control guidelines

supplies

Bot checks inventory system for specific supplies, evaluates demand, sends orders

staff traning

Bot tracks staff certification & training on infection control via HR system

reporting

Bot monitors patient milestones, staff status, sends data to Command Center for trend prediction

checklist

Bot reviews discharge orders for protocol follow-up rechecks, labs, meds

home services

Bot orders home visits with designated home health RN, RT services, etc. based on scheduling system

reporting

Bot updates Command Center, public health dept, mutual-aid partners, external stakeholders

CLINIC VISITS

Bot tracks compliance with follow-up visits, tests, sends alerts & reminders

INFECTION CONTROL

Bot SENDS reminders to infection control team, schedules follow-up

reporting

Bot updates Command Center, public health dept, mutual-aid partners, external stakeholders

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ATTENDED AUTOMATION FOR CONTACT CENTERS

Reduce wait times with attended automation to boost contact center performance especially during high-call-volume periods

 
CALLER
CONTACT center

attended bot pulls up caller records if available using Call ID or hotkey

INFORMATION

Bot updates CSA on latest news, masks, sanitizers, public health guidelines on a real-time basis

alert list

Bot ENTERS caller contact info into Alert List for timely updates

command center

Bot EXCHANGES info with Emergency Command Center

Public health dept

Bot exchanges info with public health dept

hospital status

Bot tracks hospital capacity through Command Center, alerts if capacity near full

MuTUAL AID

Bot EXCHANGES info with mutual aid partners & launches referral if needed

transportation

Bot orders transport if needed, handles logistics in various scenarios

consultation

Bot triggers instant connection to infectious disease & other consultants

Streamline overwhelmed Contact Centers with attended automation bots to handle on-call tasks including validating data, responding to chats, chasing down approvals, and managing escalations—all in real time. Attended automation delivers accurate updates and current recommendations, empowering agents with timely information and counseling for callers on the pandemic, mutual-aid partners, and resources. RPA bots further support Contact Centers with rule-based execution of processing, enabling better service delivery and higher throughput.

What can Intelligent Automation do?

  • Automate triage with self-screening survey, tracking of suspicious or confirmed cases
  • Monitor and follow up on public concerns
  • Assist CSA in providing fast, accurate service
  • Real-time updates such as retailer mask availability or sanitizer stock levels
  • Update epidemic information and public health recommendations for the CSA in real-time based on multiple databases
  • Handle unpredictable and variable demand

HOW CAN YOU HARNESS INTELLIGENT AUTOMATION DURING COVID-19?