Healthcare organizations need the relief and rapid, reliable, support offered by Intelligent Automation.
Applying RPA and AI to critical healthcare processes offers improved outcomes across both patient and provider goals, including consistent treatment, faster admissions, more available time for healthcare workers to focus on patients. Harness a highly secure and scalable Digital Workforce to support the critical requirements of healthcare delivery today.
24/7 Digital Workforce crisis management support
Create an automation-augmented Emergency Command Center to improve resource coordination with real-time updates and better predict near-term needs with greater visibility. Bots execute rules-based public health protocols to ensure health standards are enforced. Reduced concern and confusion with a central knowledge base.
What can Intelligent Automation do?
Bot tracks requests from contact center, new cases, rules-based routing
Bot tracks EHR/ADT for cases, populates dashboard
Bot EXCHANGES info with state public health dept, CDC
Bot ACCESSES inventory & supplier systems to track critical supplies
Bot ACCESSES HR & staff scheduling systems for status
Bot EXCHANGES info with mutual-aid partners, etc.
EMERGENCY COMMAND CENTER
BOT EXECUTES rules-based public health & medical protocols Bot Insight informs dashboard and triggers contingency plans
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Bot UPDATES public info site and contact center staff
Bot EXECUTES predefined mutual-aid plans & contracts
Bot AUTOMATES pubic health, infection control, medical, & business protocols
Bot manages isolation room availability & housekeeping status
Bot EXPEDITES onboarding process for additional staff
Bot manages inventory orders & backup suppliers
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Use RPA and AI to increase intake speed and efficiency to handle surges in patient volume and reduce wait times
IQ BOT inserts data into intake form
Bot checks id insurance, other information
notes, lab orders, treatments in EHR IQ Bot monitors for target admission diagnosis
triggers RPA bot to activate protocols for triage & service scheduling
Bot automates admission forms
Bot checks isolation room availability & housekeeping status
Bot notifies lab, radiology, & pharmacy
Bot checks supplies for required items, eg, masks, gloves
Bot issues alert to staffing system
Bot notifies purblic health agency Bot sends report to command center
Get ahead of capacity bottlenecks with Intelligent Automation. Automation produces higher admissions throughput and relieves busy staff of repetitive rule-based tasks.
Coordinate effective care and infection control with Intelligent Automation
Throughout patient admission, treatment, and care, automation enables increased effectiveness of infection controls, lowering the likelihood of spread. RPA and AI can help to effectively manage capacity (demand) and coordinate care based on shared information and evolving medical guidelines.
Bot checks availability of Airborne Infection isolation Room (AIIR), triages to quarantined waiting area if not available
Bot notifies dedicated clinical team to confirm CDC protocol orders, add orders if needed. Bot transmits risk assessment to Command Center
Bot alerts infection control nurse, who traces contacts
Bot sends alarts to dietary lab, imaging, pharmacy, RT, housekeeping, supplies
Bot Notifies hospital operational & clinical leadership
Bot tracks staff visits, vital signs, PPE compliance through EHR, self entry, or location-tracking wearable
Bot tracks medical criteria allowing patient to transfer out of isolation room
Bot automates screening questionnaire & symptom flagging, edudates on infection control guidelines
Bot checks inventory system for specific supplies, evaluates demand, sends orders
Bot tracks staff certification & training on infection control via HR system
Bot monitors patient milestones, staff status, sends data to Command Center for trend prediction
Bot reviews discharge orders for protocol follow-up rechecks, labs, meds
Bot orders home visits with designated home health RN, RT services, etc. based on scheduling system
Bot updates Command Center, public health dept, mutual-aid partners, external stakeholders
Bot tracks compliance with follow-up visits, tests, sends alerts & reminders
Bot SENDS reminders to infection control team, schedules follow-up
Reduce wait times with attended automation to boost contact center performance especially during high-call-volume periods
attended bot pulls up caller records if available using Call ID or hotkey
Bot updates CSA on latest news, masks, sanitizers, public health guidelines on a real-time basis
Bot ENTERS caller contact info into Alert List for timely updates
Bot EXCHANGES info with Emergency Command Center
Bot exchanges info with public health dept
Bot tracks hospital capacity through Command Center, alerts if capacity near full
Bot EXCHANGES info with mutual aid partners & launches referral if needed
Bot orders transport if needed, handles logistics in various scenarios
Bot triggers instant connection to infectious disease & other consultants
Streamline overwhelmed Contact Centers with attended automation bots to handle on-call tasks including validating data, responding to chats, chasing down approvals, and managing escalations—all in real time. Attended automation delivers accurate updates and current recommendations, empowering agents with timely information and counseling for callers on the pandemic, mutual-aid partners, and resources. RPA bots further support Contact Centers with rule-based execution of processing, enabling better service delivery and higher throughput.