Healthcare organizations need the relief and rapid, reliable, support offered by Intelligent Automation.
Applying RPA and AI to critical healthcare processes offers improved outcomes across both patient and provider goals, including consistent treatment, faster admissions, more available time for healthcare workers to focus on patients. Harness a highly secure and scalable Digital Workforce to support the critical requirements of healthcare delivery today.
RPA+AI FOR EMERGENCY COMMAND CENTER EFFECTIVENESS
24/7 Digital Workforce crisis management support
Create an automation-augmented Emergency Command Center to improve resource coordination with real-time updates and better predict near-term needs with greater visibility. Bots execute rules-based public health protocols to ensure health standards are enforced. Reduced concern and confusion with a central knowledge base.
What can Intelligent Automation do?
- Monitor cases and trace contacts
- Manage inventory, e.g., supplies, equipment, isolation beds
- Track essential healthcare personnel, expedite credentialing of contract staff
- Execute and enforce emergency public health/medical protocols (e.g., PPE usage, vaccinations) as well as continuity plans
- Follow briefings and updates from government and health agencies (CDC, state public health depts)
- Execute mutual-aid agreements with EMAs, EMS, other care providers, Fire/LE, LEPCs, humanitarian orgs, CERTs, Medical Reserve Corps (MRC), private businesses, academic institutions (public health, medicine, nursing)
- Execute communication plans for public and stakeholders, implement dedicated multilingual contact center
- Conduct analytics to predict disease course and estimate demand
CONTACT CENTER
Bot tracks requests from contact center, new cases, rules-based routing
MONITORING
Bot tracks EHR/ADT for cases, populates dashboard
COMMUNICATIONS
Bot EXCHANGES info with state public health dept, CDC
INVENTORY
Bot ACCESSES inventory & supplier systems to track critical supplies
STAFFING
Bot ACCESSES HR & staff scheduling systems for status
EXTERNAL PARTNERS
Bot EXCHANGES info with mutual-aid partners, etc.
COMMAND CENTER DASHBOARD
EMERGENCY COMMAND CENTER
BOT EXECUTES rules-based public health & medical protocols Bot Insight informs dashboard and triggers contingency plans
COMMUNCIATIONS
Bot UPDATES public info site and contact center staff
EXTERNAL PARTNERS
Bot EXECUTES predefined mutual-aid plans & contracts
PROTOCOLS
Bot AUTOMATES pubic health, infection control, medical, & business protocols
BED CONTROL
Bot manages isolation room availability & housekeeping status
STAFFING
Bot EXPEDITES onboarding process for additional staff
INVENTORY
Bot manages inventory orders & backup suppliers
EXPEDITE PATIENT ADMISSIONS WITH RPA+AI
Use RPA and AI to increase intake speed and efficiency to handle surges in patient volume and reduce wait times
PRE-registration
IQ BOT inserts data into intake form
registration
Bot checks id insurance, other information
physican visit
notes, lab orders, treatments in EHR IQ Bot monitors for target admission diagnosis
admission
patient admitted
target diagnosis
triggers RPA bot to activate protocols for triage & service scheduling
adt system
Bot automates admission forms
bed control
Bot checks isolation room availability & housekeeping status
ALERTS
Bot notifies lab, radiology, & pharmacy
INventory
Bot checks supplies for required items, eg, masks, gloves
STAFFING
Bot issues alert to staffing system
reporting
Bot notifies purblic health agency Bot sends report to command center
Get ahead of capacity bottlenecks with Intelligent Automation. Automation produces higher admissions throughput and relieves busy staff of repetitive rule-based tasks.
What can Intelligent Automation do?
- Send hospital pre-registration screening information to anticipate demand
- Validate patient information at registration with AI
- Monitor EHR for target diagnosis
- Admission triggers RPA bot to initiate protocols for triage & service scheduling
- Automate admissions forms
- Check isolation room bed availability, housekeeping status, patient discharges
- Send notices to lab, radiology, pharmacy
- Check inventory for masks, gloves, etc.
- Alert staffing scheduling system
- Report to public health agency, command center
ENABLE MORE RIGOROUS INFECTION CONTROLS
Coordinate effective care and infection control with Intelligent Automation
Throughout patient admission, treatment, and care, automation enables increased effectiveness of infection controls, lowering the likelihood of spread. RPA and AI can help to effectively manage capacity (demand) and coordinate care based on shared information and evolving medical guidelines.
What can Intelligent Automation do?
- Prompt identification and triage of suspect cases by scanning ADT/EHR for symptoms, signs, diagnoses
- Enforce CDC infection control protocols, track room entry/exit, visitor screening and protocols
- Manage inventory and support – airborne isolation rooms, PPEs, sanitizer, housekeeping
- Monitor patient status via EHR to flag deterioration or signal readiness for discharge
- Trigger contingency plans, if cases exceed capacity
- Manage dedicated healthcare personnel at risk
- Effective internal/external communications and reporting
- Run training for staff on infection control
ADMISSION
BED CONTROL
Bot checks availability of Airborne Infection isolation Room (AIIR), triages to quarantined waiting area if not available
STAFF
Bot notifies dedicated clinical team to confirm CDC protocol orders, add orders if needed. Bot transmits risk assessment to Command Center
INFECTION CONTROL
Bot alerts infection control nurse, who traces contacts
ANCILLARY SERVICES
Bot sends alarts to dietary lab, imaging, pharmacy, RT, housekeeping, supplies
ADMINISTRATION
Bot Notifies hospital operational & clinical leadership
HOSPITALIZATION
cdc guidelines
Bot tracks staff visits, vital signs, PPE compliance through EHR, self entry, or location-tracking wearable
patient monitoring
Bot tracks medical criteria allowing patient to transfer out of isolation room
visitor screening
Bot automates screening questionnaire & symptom flagging, edudates on infection control guidelines
supplies
Bot checks inventory system for specific supplies, evaluates demand, sends orders
staff traning
Bot tracks staff certification & training on infection control via HR system
reporting
Bot monitors patient milestones, staff status, sends data to Command Center for trend prediction
checklist
Bot reviews discharge orders for protocol follow-up rechecks, labs, meds
home services
Bot orders home visits with designated home health RN, RT services, etc. based on scheduling system
reporting
Bot updates Command Center, public health dept, mutual-aid partners, external stakeholders
CLINIC VISITS
Bot tracks compliance with follow-up visits, tests, sends alerts & reminders
INFECTION CONTROL
Bot SENDS reminders to infection control team, schedules follow-up
reporting
Bot updates Command Center, public health dept, mutual-aid partners, external stakeholders
ATTENDED AUTOMATION FOR CONTACT CENTERS
Reduce wait times with attended automation to boost contact center performance especially during high-call-volume periods
CALLER
CONTACT center
attended bot pulls up caller records if available using Call ID or hotkey
INFORMATION
Bot updates CSA on latest news, masks, sanitizers, public health guidelines on a real-time basis
alert list
Bot ENTERS caller contact info into Alert List for timely updates
command center
Bot EXCHANGES info with Emergency Command Center
Public health dept
Bot exchanges info with public health dept
hospital status
Bot tracks hospital capacity through Command Center, alerts if capacity near full
MuTUAL AID
Bot EXCHANGES info with mutual aid partners & launches referral if needed
transportation
Bot orders transport if needed, handles logistics in various scenarios
consultation
Bot triggers instant connection to infectious disease & other consultants
Streamline overwhelmed Contact Centers with attended automation bots to handle on-call tasks including validating data, responding to chats, chasing down approvals, and managing escalations—all in real time. Attended automation delivers accurate updates and current recommendations, empowering agents with timely information and counseling for callers on the pandemic, mutual-aid partners, and resources. RPA bots further support Contact Centers with rule-based execution of processing, enabling better service delivery and higher throughput.
What can Intelligent Automation do?
- Automate triage with self-screening survey, tracking of suspicious or confirmed cases
- Monitor and follow up on public concerns
- Assist CSA in providing fast, accurate service
- Real-time updates such as retailer mask availability or sanitizer stock levels
- Update epidemic information and public health recommendations for the CSA in real-time based on multiple databases
- Handle unpredictable and variable demand
