How long does it take to realize productivity benefits and cost savings from a Robotic Process Automation (RPA) implementation? This is the number one question for many looking to deploy RPA and its Digital Workforce. To answer this and other critical RPA related questions, the Everest Group studied 52 enterprises and compiled their findings into the Enterprise RPA Adoption Pinnacle Model Assessment report.
While most enterprises are still in the early stages of adoption, the Everest Group finds that the benefits of RPA are quite real. 85% of the participating organizations in the research were less than 18 months into their RPA journeys, yet they had already experienced real operational and financial benefits. Experian, one of the companies in their study, is a good case in point.
As a leading global information services company, Experian set out to accomplish several goals by adopting RPA:
This echoes one of the key implications that Everest Group defines as a key driver for RPA adoption: People drive the success of RPA. As Jim Fick, managing director and executive sponsor at Experian says, “We are leveraging RPA to help automate work that our team have to do to create capacity for the work we want to do.”
Experian started their program by implementing Lean Six Sigma to eliminate inefficiencies within their processes before automating them.
Next, they established a center of excellence (CoE). IT worked in partnership with the other business units from day one, with a 50:50 funding model between IT and BUs. The CoE ensured an integrated and consistent approach to driving adoption, managing employee training and tracking performance with real-time dashboards.
Experian deployed our Automation Anywhere Enterprise RPA solution with a real-time performance monitoring dashboard to measure and track productivity gains, automated full-time equivalents (FTEs), economic quantification of productivity lift, and transaction success rate.
Successful RPA requires both speed and scale of adoption; quick decision-making and collaboration are key to keeping employees engaged. Experian placed significant focus on balancing the man/machine dynamic and creating grass-roots level automation adoption. The company ensured a successful deployment by implementing rich training resources, including hackathons, project of the year, newsletters, lunch and learns, workshops, Kaizen events, and fit-for-purpose trainings to coach and guide employees.
The momentum from this cultural change fueled adoption. From inception to scale, Experian was up and running within four months and were able to report dramatic results after 12 months:
The most dramatic result, however, can be seen in Experian’s productivity levels. Experian was able to assess the average productivity improvement (over baseline) and the results of RPA deployment are undeniable. That’s the 10x difference.
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A growth-focused product marketer, Ritu Kapoor serves as director of product marketing. She enjoys launching new products and evangelizing innovations in the RPA space.