UI Agents: Expanding What’s Automatable Powered by PRE

What are UI Agents?

UI Agents are AI-powered automation agents that can see, understand, and act across any digital interface, just like a human using natural language instructions instead of custom scripts. Powered by Automation Anywhere's Process Reasoning Engine (PRE) and Amazon Nova Act, they enable enterprises to automate complex, high-variability web workflows across industries like banking, healthcare, and manufacturing.

As enterprises strive to operationalize AI across complex systems, one of the biggest blockers to scale is the fragmented, ever-changing nature of business interfaces. From credentialing portals to outdated UIs, these unpredictable web experiences are difficult to automate with traditional tools. This is exactly where agentic process automation (APA) shines.

That’s why we introduced UI Agent, powered by Automation Anywhere’s Process Reasoning Engine (PRE), the industry’s first AI reasoning engine purpose-built to orchestrate AI agents, automation, and people across dynamic workflows. PRE embeds advanced UI automation capabilities, extending automation into complex, high-variability operations where traditional approaches fall short.

PRE + UI Agents: A new frontier for enterprise automation

UI Agent gives AI agents the ability to see, understand, and act across any interface, just like a human. It uses PRE to interpret on-screen content, make real-time decisions, and complete multi-step actions without relying on custom scripts or brittle logic.

By integrating Amazon Nova Act’s browser-native automation into PRE, Automation Anywhere’s UI Agents can now perform a wide range of computer-use activities, like logging into third-party websites, navigating dynamic web interfaces, and extracting data, using just simple natural language instructions.

This closes a longstanding automation gap in industries like banking, healthcare, and manufacturing, where high variability and lack of APIs have made automation difficult to scale.

Faster time to value, lower cost to scale

PRE and UI Agent are already delivering strong results in preview environments:

• 80–90% reduction in manual work for complex workflows like open enrollment validation or identity verification
• Deployment times cut from months to days, even for use cases with hundreds of app variations
• Massive scale potential, as one agent can navigate thousands of interfaces without custom development

For example, companies like Alight are using UI Agent to automate benefit processing across 1,000+ portals, supporting 35 million people during open enrollment. What once took months of human effort is now handled in days, with agents logging in, navigating unique flows, and validating data, just like an experienced human specialist.

What’s next

Amazon is showcasing this integration at their upcoming AI Summit. See our UI Agent in action with Amazon Nova Act as it automates practitioner credential verification. The solution handles login, portal navigation, validation, and status updates autonomously, without custom development or API dependencies.

Check out the AWS announcement here.

As we expand UI Agent’s preview and move toward general availability, we’re excited to bring the full power of PRE + APA to enterprise teams, unlocking what was once considered unautomatable.

Learn more about Enterprise UI Agent and our Agentic Process Automation Platform.

UI Agents FAQs

How do UI Agents change the way enterprises automate web-based workflows?

Traditional automation relies on custom scripts tightly coupled to specific interface structures, meaning any UI change can break an automation. UI Agents, powered by Automation Anywhere's Process Reasoning Engine (PRE), replace this with natural language instructions, PRE interprets on-screen content, makes real-time decisions, and executes multi-step actions without API dependencies or custom development. This cuts deployment timelines from months to days, even across hundreds of app variations.

What are dynamic interface interactions, and how do UI Agents handle high-variability web environments?

High-variability environments, such as credentialing portals, benefits systems, or legacy healthcare UIs change frequently, making them incompatible with rule-based automation. UI Agents use PRE to visually interpret whatever is rendered on screen, just like a human specialist would. By integrating Amazon Nova Act's browser-native automation, they can log in, navigate dynamic interfaces, extract data, and update statuses using simple natural language instructions, no predefined structure or API required.

What makes Automation Anywhere's UI Agents more scalable than traditional automation tools for enterprise deployments?

Traditional automation requires custom-built scripts for each application, making scale expensive and slow. Automation Anywhere's UI Agents solve this through PRE's real-time reasoning across dynamic workflows, Amazon Nova Act's browser-native execution without API access, and the ability of a single agent to navigate thousands of interface variants without additional development. This delivers 80–90% reduction in manual effort, as seen in Alight's deployment across 1,000+ portals serving 35 million people unlocking automation in banking, healthcare, and manufacturing where variability previously made it impractical.