The year 2018 has clocked in as another explosive year of growth in enterprise Robotic Process Automation (RPA). HfS just issued an amended forecast for growth in the global robotic process automation market, expecting RPA to reach $4.3 billion by 2022. The Digital Workforce revolution is gaining momentum — and fast.
In other words, RPA is not a spectator sport. However, we find that most organizations — even those that have already begun their RPA journeys — have yet to fully commit to wide-scale automation. This means that many firms still face the dilemma of selecting the best provider to help them make RPA a reality.
To help you with that, Ovum Research has released its evaluation of the RPA market: Ovum Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018-2019. The report includes a complete analysis of the strengths, weaknesses, opportunities, and threats for the primary players and evaluates them all on a consistent set of criteria.
The report was designed specifically to help organizations map out their paths for the next level of their automation programs. It includes rankings of the vendors in terms of their technology and their execution and market impact, and offers recommendations on how to select the right Digital Workforce technology and long-term partner.
Ovum’s report names Automation Anywhere as an RPA industry leader, highlighting its major investments, growth, and ability to deliver real value to its customers. Automation Anywhere also received the highest ratings on both evaluation axes, placing it at the top of the chart.
As the report stated, “One of the understated aspects of Automation Anywhere RPA implementations is a relatively higher level of customer engagement and support provided via customer success managers (CSMs); this is one of the reasons for Automation Anywhere’s high customer retention rate.”
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With broad experience across marketing disciplines, Jeff Snyder is director of analyst relations, where he puts his years as a research analyst to work to establish and maintain strategic relationships.