Discover RPA+AI use cases for life sciences and biopharma/pharmaceutical companies
Life sciences and biopharma companies are racing to respond in the wake of COVID-19.
And that’s on top of an already challenging decade for the industry, adapting to everything from increasing consumer expectations and regulatory changes to precision medicine. What can enable rapid business transformation and evolution of operations in life sciences? Intelligent automation.
Ensure on-time order and delivery of medical supplies, even during increased demand
Robotic Process Automation (RPA)
Distributor Sends fax or sales rep emails Excel spreadsheet
IQ Bot/ocr scans fax or bot reads email in inbox and extracts information from Excel file
Bot Parses Data and the 5 key fields to complete the order and logs into SAP
SAP Processes the order and bot sends status update to sales agent
BOT Sends confirmation email to distributors
Spikes in demand for medical supplies, diagnostic tests, and healthcare equipment can expose inventory and supply chain gaps. Eliminate supply interruptions with intelligent automation. A medical device and supplies company was able to support a 5x increase of orders from one country without interruption to their business by leveraging Automation Anywhere’s AI-powered RPA platform.
What can Intelligent Automation do?
Shorten the New Drug Application (NDA) process by months
NDA Documentation process started by researcher or CRO
Bot Navigates & Extracts information from other Word documents and an Excel spreadsheet
Bot Pulls data from lab tests and research centers
Bot Compiles information and enters info into form
Bot Checks format and font to finalize document
Reducing time and delays in submitting new drug applications (NDA) and completing extensive regulatory documentation (FDA) to get approval to bring new medicines to market can save lives, especially during global health crises like the COVID-19 pandemic. Intelligent automation can help reduce submission process time—one major pharmaceutical company shortened the NDA process by 4 months—and help accelerate steps along the way; a Clinical Research Organization (CRO) reduced time to complete quality check for regulatory documentation by 33%.
Save time and costs by automating adverse events reporting, pharmacovigilance cases, and complaint handling processes
Streamline the complex and highly regulated processes for pharmaceutical and medical device companies to report and process all product issues, adverse events, and complaints by applying intelligent automation. For example, AstraZeneca automated reporting for 100,000 adverse events worldwide, thereby saving millions of dollars and freeing time for higher value work. Another large pharmaceutical company automated tens of thousands of pharmacovigilance (PV) cases each month, reducing cycle time by 40%.
Global health events like COVID-19 demand rapid communications, responses to inquiries, and information sharing
HCP* asks rep a question
Rep logs question in CRM
Inquiry submitted via phone/video
HCP submits a request via web site
Inquiry/case is generated
Case enters queue to be assigned
Analyst opens and reviews case
Is there enough information?
Review for AE, on/off label, and insights
Analyst opens doc system screen
Analyst sends a request for more information or a new case to be created
Rep for HCP provides more information
Analyst searches and selects standard documents for response
If no standard documents are found, IQ Bot searches database and selected sites to create a new document
If document was updated or new document created, submit for and receive approval
Analyst creates response document in document system using selected docs and cover letter template
Response letter is submitted to HCP via fax, email, or direct mail
Public health crises highlight the growing need for communications and inquiry response processes for life sciences and pharmaceutical organizations. Today, analysts review cases, and create and send out response letters. Intelligent automation can move their role from author to reviewer, decreasing time to respond and freeing time for other critical work.