Shinan Bank | Automation Anywhere

With Automation Anywhere, we didn't just automate tasks—we gave every employee a digital assistant to innovate. This platform gave us the speed and control to automate complex workflows across the bank, transforming our culture and delivering exceptional value to our teams.

Kye Seung Lee,
Director, Shinhan Bank

1.2M+

hours saved annually

100,000+

loan reviews automated

15,000+

personal digital assistants

Building a Culture of Automation at Scale

The bank's "My Bot" initiative gave 14,000+ employees their own digital assistants, transforming operations and embedding a culture of efficiency and innovation at an unprecedented scale.

The Challenge

Repetitive, manual tasks hindered productivity
Siloed systems forcing manual data transfer
High-risk compliance monitoring across 800 branches
Inability to scale automation to every employee

The Solution

Launched "My Bot" to give staff digital assistants
Automated workflows across all apps and systems
Provided on-demand automation for daily tasks
Fostered an automation-first culture from the top-down

The Result

1.2M+ hours saved annually in compliance tasks
100,000+ property loan reviews automated annually
Created one of the world’s largest digital assistant deployments

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Products used

Automation 360* Automation Co-Pilot
Automation Workspace
Control Room
Bot Creator

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A Digital Assistant for Every Employee at Shinhan Bank

Shinhan Bank began its automation journey in 2017 to eliminate back-office inefficiencies. But as early successes mounted, the bank envisioned something bolder: making automation a tool for every employee, not just IT. Partnering with SK Inc. and Automation Anywhere, Shinhan launched the ambitious “My Bot” initiative. The goal was to deploy 15,000 digital assistants to over 14,000 employees, creating one of the world’s largest automation deployments. From compliance monitoring to property loan processing and marketing analytics, automation now drives accuracy, agility, and employee satisfaction, embedding digital transformation deep into Shinhan’s culture. These system-agnostic assistants have transformed the bank’s culture, driving new levels of agility and satisfaction.

Advancing Toward AI-Powered Operations

Building on its digital assistant success, Shinhan Bank plans to integrate AI in 2026 with the launch of an Enterprise Knowledgebase. This next step will enhance its knowledge management system, enabling smarter decision-making and a more connected, data-driven workforce.