RMIT | Automation Anywhere

We have delivered automation solutions to all areas of the university, and over the past three years, our real-time dashboard shows that we have returned more than 60,000 hours, or 24 years, of staff capacity to the university.

Diana Montes,
Senior Manager of Automation, RMIT

60,000+

staff hours returned

automation solutions deployed

20,000+

student requests processed

AI-powered automations launched across the university

Empowering International Admissions with AI-Powered Automation

RMIT processes a high volume of international student applications each year, but manual, repetitive tasks can delay admissions and create compliance risks.

The Challenge

Manual, repetitive admissions tasks
Multiple systems and document sources
High resource cost for non-value tasks

The Solution

Automated document classification via Gen AI
Data validation from external sources
Auto follow-up with students for missing details
AI-generated summaries to aid assessors

The Result

7,000 applications pre-screened
3,000 assessor hours returned
80% fewer follow-ups to students

Review products

Products used

Automation 360 Control Room
Automation Workspace
Co-Pilot for Business

Explore the platform

Providing a Better Experience for Students & Staff Through Automation

The RMIT Automation team bridges business and technology through a collaborative, co-ownership model focused on true business enablement. Working closely with stakeholders, the team identifies challenges and co-creates automation solutions that meet institutional goals. Their passionate approach combines solution delivery with advocacy and education, building awareness and confidence in automation. Supported by Automation Anywhere’s enterprise platform, the team now develops tailored, scalable solutions that address complex challenges once considered out of reach.

Evolution to Agentic Process Automation

RMIT is evolving toward a responsive, adaptive administrative ecosystem powered by Agentic Process Automation (APA). By automating complex workflows, the university will boost operational agility, enhance service quality, and transform the student experience.