The GEA Group | Automation Anywhere

Initial wins spur in-house citizen development

Facing fragmented systems, talent gaps, and inefficient data processes, finance launched its first digital assistant to automate freight invoicing and backlog reporting, generating internal momentum that led to team members ideating over 100 automation ideas. Finance adopted a scalable, citizen development model and streamlined operations across supply chain, customer service, and project management.

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Customer Quote

The real buy-in comes from the subject-matter experts. When you convert them, the potential is limitless

Alfredo Civallero,
CFO - Americas, GEA Group

Customer achievements.

Customer Achievements

180

Automations deployed and in pipeline

6,000+

Hours of capacity saved

$400K

In operational savings

Change management overcomes inertia

GEA Americas’ finance department needed to pivot to a leaner structure and lower cost-to-serve. However, it had stringent data protection requirements, and many employees were resistant to change, especially with processes that had run the same way for 15-20 years.

After leadership determined automation was key to success across GEA's broader business initiatives, the automation team began by evangelizing automation and creating buy-in, then tackled automating the tedious, high-volume freight invoicing, invoice approval queue management, and invoice backlog reporting processes.

Processes automated.

Started automations with freight invoicing, invoice approval queue management, and invoice backlog reporting processes.
Over 200 automations in the pipeline for development

In-house development model quickly deployed automation in over eighty use cases.

Proven automation ROI leads to greater adoption

With over 200 automations in the pipeline, GEA Americas focuses on real-time KPI reporting, AI-driven forecasting, and fraud detection. With proven results, intelligent automation has become a fundamental tenet across the company’s functions to drive goal attainment.