Colsubsidio | Automation Anywhere

Patients can access needed information within three hours.

Colsubsidio optimized its medical appointment scheduling by deploying three Automation Anywhere bots that process agenda updates around the clock. Patients no longer have to wait 24 hours to access the information they need to schedule an appointment, so they’re able to get their health needs addressed faster.

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Customer Quote

[We chose Automation Anywhere because] Colsubsidio is a company of more than 18,000 employees and about a dozen lines of business. We needed a tool robust enough to help us optimize and improve our diversity of business processes.

Lorena Chavez,
Head of Process Automation, Colsubsidio

Customer achievements.

Customer Achievements

12M+

medical consultations offered

87%

reduction in response time

50+

clinics’ schedules managed

Employees can focus on serving members and providing personal care where it matters most.

Colsubsidio provides access to many essential goods and services in Colombia, contributing to equity and poverty reduction in the country. When providing health services, it was managing schedules and appointments for more than 50 medical centers manually on a single system. Due to the volume of doctors and their rotations, appointment information constantly needed to be updated, and the manual process could take several employees up to 24 hours.

Automation Anywhere bots helped Colsubsidio cut that time down to three hours and expand its reach, offering more than 12 million medical consultations to affiliated workers in 2024. Automation streamlined the clinics’ scheduling updates and saved employees countless hours, contributing to improved patient services and more timely responses to their medical needs.

Processes automated.

Intake of doctor schedule updates
Matching appointment requests with doctor schedules

Data validation

Colsubsidio’s vision: More social services delivered with the help of automation.

Colsubsidio is deploying Automation Anywhere across other lines of business, such as the allocation of housing subsidies to vulnerable communities. Agentic process automation is a key part of their technological vision as a holding company.

Customer Quote

AAI gives us the capacity we need, and over time we've seen the evolution of the tool based on trends and technology.

Lorena Chavez,
Head of Process Automation, Colsubsidio