Major beverage brand enhances efficiency with Automation Anywhere

Citizen Development fuels automation democratization & employee upskilling

The organization called on its employees to try their hands at citizen development. The employees willing to learn automation development were given an e-learning course and hands-on instruction. Empowering employees to automate their own tasks stimulated IT literacy, automation utilization, and digital transformation across the company.
Download case study

Customer Quote

Digital transformation cannot progress just by having highly skilled engineers or leaders who act as flag-bearers for reform. I believe digital transformation can only be realized with employees who are willing to change on-site work as users of IT. With a citizen development model that solves on-site issues from the bottom up, increased awareness of digitization and work efficiency among employees is increasing exponentially.

Head of RPA CoE

Customer achievements.

Customer Achievements

300K

hours saved annually

600

automations developed

850

citizen developers

Automating from the bottom up fuels digital adoption and business process innovation

Resulting from a major merger, back-office operations from several companies were consolidated, creating an urgent need for business process reform. Relying on automation development by external partners was costly, and internal developer talent was limited, prompting the new organization to institute a citizen developer model to democratize automation from the bottom up and cultivate technical talent upskilling.

Today, the organization has 600 automations, over half of which were developed by citizens. By popularizing automation through on-site work, the company has improved the digital literacy of its front-line workers and positioned the workforce to quickly adapt to top-down system reform in the future.

Processes Automated

New sales leads list

Leveraging generative ai to bolster Citizen Development and scale automation

With new generative AI integrations available through Automation Anywhere products, the organization hopes to further stimulate automation use and expand citizen development capabilities. The company also expects to leverage generative AI to optimize sales and operations and simplify automation maintenance.