Center for Humanitarian Technology

‘Telegram for Humanity’ Bot automates aid requests, freeing up volunteers’ time for meaningful human support

The Center for Humane Technology (CFHT) partnered with Automation Anywhere to deploy the ‘Telegram for Humanity’ Bot, which drastically increased the speed and accuracy of non-governmental organization (NGO) Step with Hope’s aid-request intake and enabled its volunteers to use their valuable time on direct support of displaced families.
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Customer Quote

When you look under the hood of a nonprofit, what you see immediately are process and technology challenges. Step with Hope volunteers were taking notes during phone calls instead of spending time on in-person interactions, and people still couldn’t get through for help.

Caroline Suni,
CFHT Product Manager

Customer achievements.

Customer Achievements

153,000

aid requests processed over 20 months

50,000

families received aid

500+

projected annual hours returned to volunteers

400

hours saved and repurposed

Automation helped humanize aid requests and enabled people in crisis to use a better, easier process to receive support

As the demand for humanitarian aid in Ukraine outpaced the capacity of NGOs such as Step with Hope, a solution was needed to rapidly scale operations and enable overburdened volunteers to focus more time on end-to-end personalized support with IDPs and refugees.

In the first 10 weeks of use, the ‘Telegram for Humanity’ Bot processed more than 17,500 requests from over 14,000 people. The bot successfully handled the variability in assistance requests, managing instances with 4-5x more tickets per day without a decrease in productivity—ultimately saving a total of 400 hours for volunteers to repurpose into essential direct relief.

Processes Automated

Accepting, processing, and validating aid requests

CFHT’s partnership with Automation Anywhere has emboldened them to envision new possibilities.

As the need for life-changing humanitarian aid persists around the world, CFHT continually seeks more opportunities to automate processes and enable more impact.

Customer Quote

Using the Automation Anywhere technology to improve access to food and medicine shows the versatility of the platform and the company’s commitment to social impact. This collaboration was a great example of how we can help solve technology challenges faced by humanitarian organizations across the globe.

Dean Hamilton,
Founder and Executive Director of CFHT

Customer overview.

The Center for Humanitarian Technology is a nonprofit that harnesses the power of technology and operations solutions to optimize global humanitarian efforts.